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Online marketing, eCommerce, and call centre managers face some pretty tough challenges these days.
Conversation designer Jasper Klimbie focuses a spotlight on the incredibly wide range of backgrounds writers can bring to conversation design!
In the pre- and early Google Docs age, tech companies were focused on building platforms and developing AI. Within organizations, companies were...
Many forward-looking companies are embracing chatbots and working with skilled conversational designers to engage new markets.
Cathy Pearl is a world wide leader when it comes to conversation design. She is a Conversation Design Lead at Google and the author of the O’Reilly book ...
Imagine you get invited to one of your best friends' parties. It is a familiar setting and you know most people. You make the rounds, shake hands and exchange...