The Conversation Design Institute Blog

Find news updates, quick-reads, and in-depth articles by some of the world's leading experts. And follow special content guides to learn to get a better understanding of the conversation designer role.

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Is ChatGPT a powerful tool for professional use?

So, you’ve heard about the new large language model (LLM), ChatGPT? It’s been tipped to take over humans in disciplines like content creation, customer services and even in healthcare roles.

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CS Ops + AI: Wrapping up our Expert in Residence Program

Executive Summary We recently wrapped up our Expert in Residence | CS Ops + AI program, an amazing collaboration with Troy Gedlinske, Senior Manager of...

Go From Full-Stack CxD to Full-Stack Team

A New Year's Resolution Worth Keeping As we roar into 2025, CDI is preparing to launch a new Audit service based on the CDI Standards Framework. This service...