The Conversation Design Institute Blog
Find news updates, quick-reads, and in-depth articles by some of the world's leading experts. And follow special content guides to learn to get a better understanding of the conversation designer role.
So, you’ve heard about the new large language model (LLM), ChatGPT? It’s been tipped to take over humans in disciplines like content creation, customer services and even in healthcare roles.
Before we start, let me ask you some questions, is your CLV (customer lifetime value) less than your CAC (customer acquisition cost)? Are you losing consumers...
Top-tier veterans and business leaders have left their posts in quest of something better in the so-called "Great Resignation." Organizations are scrambling to...
Conversational AI has primarily been used to improve customer experience services in the corporate sector, but recently the same technology is being used to...
With the arrival of 2022, online shopping by voice alone is on the onset to reach a market of $40 billion. So, is your business following this latest...
The Customer Experience industry has seen a notable shift in the year-over-year application of AI technologies. From 2019 to 2020, there has been a rise of 28%...
Conversational AI is a technology that helps computers and humans have a conversation effectively through voice and text mediums. Used across various business...
