The Conversation Design Institute Blog

Find news updates, quick-reads, and in-depth articles by some of the world's leading experts. And follow special content guides to learn to get a better understanding of the conversation designer role.

Retrieval Augmented Generation (RAG) for Beginners

Frankwatching Workshop CDI x Verint

Announcing Our New Bot Management Course - Now Available for Free

We're thrilled to launch our latest course, "Maximizing Chatbot Success: Metrics and Management," available at no cost for a limited time.

Transform the Patient Experience with Conversational AI

In a recent webinar, industry expert Deborah Akinyele discussed the transformative potential of Conversational AI (CAI) in the healthcare sector. The session...

Give your AI assistant LLM superpowers

In case you missed out on our recent webinar hosted by Jasper Klimbie on the topic of: "Give your AI assistant LLM superpowers" you can now catch up in our...

Safe & secure enterprise CX in the age of AI

In case you missed out on our recent webinar hosted by Hans Van Dam with Thomas Kuruvilla and John F. Andersen from the Quiq team on the topic: " Safe & secure...

What bots and stakeholders think of each other - Utrecht University's research on how chatbots are perceived - front line agents and their management

In case you missed out on this awesome webinar with Gabriëlla Martijn on the topic: "What bots and stakeholders think of each other - Utrecht University's...

Unlocking Chatbot Success: Navigating the Maturity Path of Analytics and Reporting

In case you missed out on this awesome webinar with Hans Van Dam and Henry Hu on the topic of "Unlocking Chatbot Success: Navigating the Maturity Path of...

Crafting a Convincing Chatbot Business Case

In case you missed out on this year's first webinar with Hans Van Dam and Luke Kempen on the topic of "Crafting a Convincing Chatbot Business Case", you can...