The Conversation Design Institute Blog

Find news updates, quick-reads, and in-depth articles by some of the world's leading experts. And follow special content guides to learn to get a better understanding of the conversation designer role.

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Is ChatGPT a powerful tool for professional use?

So, you’ve heard about the new large language model (LLM), ChatGPT? It’s been tipped to take over humans in disciplines like content creation, customer services and even in healthcare roles.

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How to Empower yourself as an AI Trainer w/ ChatGPT

This week we hosted our 4th expert class of 2023, with Hans van Dam and guest lecturer Willem Don, AI Trainer at CDI Services. It was an insightful real-world...

Copywriter… but Conversational!

Anna Gregorczyk is a professional copywriter at Hewlett Packard. When she completed her Conversational Copywriter course, she offered to write a review of the...

Why Conversational AI is Becoming Essential for Customer Service

Before we start, let me ask you some questions, is your CLV (customer lifetime value) less than your CAC (customer acquisition cost)? Are you losing consumers...

From the CDI Academy to an Education Platform for Conversation Designers

The Conversation Design Institute is pleased to announce that our industry-leading learning experience is becoming even better. A new and improved online...

Understanding the key differentiators of Conversational AI

Conversational AI is a technology that helps computers and humans have a conversation effectively through voice and text mediums. Used across various business...

Helping Brands Create their own Voice Assistants

Bringing Voice To The Masses

Perhaps you remember that moment in the 1990s when the internet and email transitioned from things only computer science majors talked about, to...

AI: Make It Easier But Don’t Dumb It Down

When It Comes To AI, Personality Is Everything