The Conversation Design Institute Blog
Find news updates, quick-reads, and in-depth articles by some of the world's leading experts. And follow special content guides to learn to get a better understanding of the conversation designer role.
So, you’ve heard about the new large language model (LLM), ChatGPT? It’s been tipped to take over humans in disciplines like content creation, customer services and even in healthcare roles.
CDI’s services team recently wrapped up an internal project to build a RAG-powered chatbot for a real-world use case. We’re going to demo our solution in a...
CDI’s founder and chatbot expert Hans van Dam has delivered the world’s first TED Talk written by ChatGPT, the Large Language Model (LLM) created by OpenAI....
Conversational AI is a technology that helps computers and humans have a conversation effectively through voice and text mediums. Used across various business...
Perhaps you remember that moment in the 1990s when the internet and email transitioned from things only computer science majors talked about, to...
Empathy is a word that gets thrown around a lot, but what do people mean when they say something like “you need to be more empathetic”?
Conversation designer Jasper Klimbie focuses a spotlight on the incredibly wide range of backgrounds writers can bring to conversation design!
Many forward-looking companies are embracing chatbots and working with skilled conversational designers to engage new markets.
