The Conversation Design Institute Blog

Find news updates, quick-reads, and in-depth articles by some of the world's leading experts. And follow special content guides to learn to get a better understanding of the conversation designer role.

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Is ChatGPT a powerful tool for professional use?

So, you’ve heard about the new large language model (LLM), ChatGPT? It’s been tipped to take over humans in disciplines like content creation, customer services and even in healthcare roles.

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Forget Proof of Concept - Focus on Proof of Experience

CDI’s services team recently wrapped up an internal project to build a RAG-powered chatbot for a real-world use case. We’re going to demo our solution in a...

Managing CS Quality in the new era of AI

This article was written by Troy Gedlinske (CDI’s Expert in Residence) along with US based colleagues at CDI Services, a global leader in Conversational AI...

December Webinar Announcement: Solving Real Problems with RAG

We are happy to announce our upcoming December webinar titled Solving Real Problems with RAG: A Live Demo and Discussion onThursday 5th December, 4PM CET /...

Four tips to help CS Leaders up their AI game

This article was written by Troy Gedlinske (CDI’s Expert in Residence) along with US based colleagues at CDI Services, a global leader in Conversational AI...

Now Online: CDI’s 'Fast Track Your Data Journey' Webinar

CDI’s latest webinar “Fast Track Your Data Journey: Learn How To Scale With A Strong GenAI-driven Data Foundation” is now online

CDI Case Study Series - HP's Virtual Assistant

As we approach the end of 2024, CDI will be sharing a number of case studies showcasing the breadth of work we've been doing across our Auditing, Advisory,...

Conversational AI - Lessons from the Real World

Register now here for our upcoming webinar with Jasper Klimbie, Conversational AI consultant at CDI and Bas Hiemstra Solutions Consultant at Verint, on 14th of...

NLU Design: Never ignore what your technology and users are telling you

Last week's expert class was presented by Stephen Broadhurst from HumanFirst ai, one of the partners that CDI work with closely. The webinar, NLU Design: ...

CDI launches the world's first ChatGPT prompt design course for conversational AI

CDI has launched a new training course that teaches how Large Language Models (LLMs) like ChatGPT can be used when creating enterprise chatbots. The course is...