The Conversation Design Institute Blog
Find news updates, quick-reads, and in-depth articles by some of the world's leading experts. And follow special content guides to learn to get a better understanding of the conversation designer role.
So, you’ve heard about the new large language model (LLM), ChatGPT? It’s been tipped to take over humans in disciplines like content creation, customer services and even in healthcare roles.
Ethics, you say. What have ethics got to do with chatbot design?
Anna Gregorczyk is a professional copywriter at Hewlett Packard. When she completed her Conversational Copywriter course, she offered to write a review of the...
Many forward-looking companies are embracing chatbots and working with skilled conversational designers to engage new markets.
Cathy Pearl is a world wide leader when it comes to conversation design. She is a Conversation Design Lead at Google and the author of the O’Reilly book ...
Conversational AI is a thing. It's being used for chatbots, voice assistants, and all kinds of robots. Designers nowadays have to design conversations for all...
