Perfect if you...
- are a certified conversation designer that wants to learn more about developing the cognitive abilities of an AI assistant
- have a background in customer service, and enjoy the combination of tooling and helping people
- would enjoy being the bridge between engineers and conversation designers
- have an interest in data science
- have a background in linguistics
Might not be right if you…
- are a creative person more interested in writing dialogue
- are an AI engineer or researcher who is interested in the deeper workings of NLU models, as this role is more about improving an assistant’s cognition to boost business performance
- are looking for a course on how to use a specific conversational AI technology
The role of the AI Trainer
The AI Trainer turns data into understanding. You take human-centric designs from your team members and implement them in the Assistant. During implementation, you add training phrases to help the Assistant understand people and serve the right dialogue or action. Once the dialogues are live, you analyse data and continuously improve the Assistant’s cognition. And, you will identify new intents that people will expect the Assistant to address.
What you will learn
- Conversation Design Workflow
- Principles of natural language understanding
- Entity extraction
- Intent scoping
- Understanding analytics
- Improving cognition by testing
- Technical metrics like accuracy and precision
- Business metrics like containment and CSAT
Download course syllabus
What you will get
- Online access to all CDI certification courses and learning materials (130+ video lectures)
- New lectures added frequently
- Examples and hands-on advice
- Quizzes to test your knowledge
- Downloadable templates and canvases
- Deep knowledge of a proven workflow
- Clear understanding of developing conversational AI
- Access to CDI-exclusive live classes with industry experts (for 1 year)
- Discounted admission to all CDI events
- Access to the CDI alumni network and invites to virtual events
- Exclusive alumni perks
- Industry-recognized professional certificate worth $ 999
- Free exam retake
Don't know what course to take? This video from CEO, Hans van Dam, helps you understand how to make that choice.
Watch the video