Perfect if you...
- are a certified conversation designer that wants to learn more about the technology
- have a background in customer service
- have an interest in data-science
- are a graduate exploring a smart career move
Our students work for brands like
The role of the AI Trainer
The AI Trainer turns data into understanding. You take human-centric designs from your team members and implement them in the Assistant. During implementation, you add training phrases to help the Assistant understand people and serve the right dialogue or action. Once the dialogues are live, you analyse data and continuously improve the Assistant’s cognition. And, you will identify new intents that people will expect the Assistant to address.
What you will learn
Conversation Design Workflow
Principles of natural language understanding
Entity extraction
Intent scoping
Understanding analytics
Improving cognition by testing
Technical metrics like accuracy and precision
Business metrics like containment and CSAT
What you will get
- 40+ video lectures
- Starting with 17 video lectures at launch
- New lectures added frequently
- Examples and hands-on advice
- Quizzes to test your knowledge
- Downloadable templates and canvases
- Invites to virtual meetups and live webinars
- Access to the latest research
- Deep knowledge of a proven workflow
- Clear understanding of designing AI Assistants like chatbots and voice assistants
Certificate worth $ 695
Free exam retake