Conversation Designer Certification Bundle

All-course access + Certificate exam

Learn the Conversation Design Institute workflow with extra attention to human-centricity, sample dialogue, flowchart design, wizard-of-oz testing, and long-tail design. Principles in this course can be applied to every conversational interface.

Download course syllabus

Format (own pace)

Online course
Time (estimated)

4 hours per week
for 8 weeks
Industry-recognized professional certificate

Upon passing final exam
All-course access

1 year

Pay in full $ 1749 Pay in 6 instalments (interest free)

Plus VAT where applicable

Perfect if you…

already work with chatbots or voice assistants
want to get started in the booming field of conversation design
have a background in user experience design, customer service, content management, marketing, product design, or writing

Might not be right if you…

are primarily interested in the technical workings of an AI assistant, or are a researcher in the field of AI
are looking for a course on how to use a specific conversational AI tool
are a manager looking to develop an overarching conversational AI strategy

The role of the Conversation designer

Conversation Designers focus on human-centricity, sample dialogue, flowchart design, user testing, and hand-overs. The Conversation Designer maps the flow of the conversation and turns knowledge into a human-centric conversational flow. They make sure that people feel understood and have a good experience with the chatbot or voice assistant.

What you will learn

Conversation Design Workflow
User Needs & Bot Needs Canvassing
Sample Dialogue
Flowcharting and hand-overs
Wizard of Oz Testing
Writing Fundamentals

Download course syllabus

What you will get

Online access to all CDI certification courses and learning materials (130+ video lectures)
New lectures added frequently
Examples and hands-on advice
Quizzes to test your knowledge
Downloadable templates and canvases
Deep knowledge of a proven workflow
Clear understanding of developing conversational AI
Access to CDI-exclusive live classes with industry experts (for 1 year)
Discounted admission to all CDI events
Access to the CDI alumni network and invites to virtual events
Exclusive alumni perks

Industry-recognized professional certificate worth $ 999
Free exam retake

Don't know what course to take? This video from CEO, Hans van Dam, helps you understand how to make that choice.

Watch the video

Additional information

Flexible payment options

You’re about to take a big step in your career. Take it the way that works for you. We offer a wide variety of payment methods, including the option to pay in 6 monthly installments.

Purchase bundle

Expert classes

Join virtual live sessions with leading experts from around the world, and get the insider’s view on creating AI Assistants. With this diverse group of experts, you can ask questions, connect with other students, and always learn the latest.

Live events

Get discounts on all CDI live events. This includes our bi-annual Conversation Design Festival, as well as other virtual events.

Alumni network

CDI Alumni are spread around the world and work at all kinds of organizations. You will find a welcoming community that is always ready to support you in your journey and guide you to the next phase in your career. Connect, share insights, ask questions, access the international job board, and get access to special alumni perks and discounts.

Michelle Parayil

Senior Conversation Designer

Francesco Palma

Conversational AI

Austin Bedford

UX Designer & Conversation Designer

Join students from 50+ countries, certified by CDI

Join our community now and start creating human-centric AI Assistants.

Purchase bundle

Our graduates by the numbers

Our community of graduates is creating AI Assistants that are collectively having more than 5 million conversations per day. With that growing impact comes a growing demand for AI Training, Conversation Design, and Conversational Copywriting.

4.000+

Active learners

50+

Countries

43%

Work in a Conversation Design related function

Where our graduates work

Talks with Lucy.

Now a Conversation Designer for a fast-growth health tech company

CDI Conversation Designer Course Alumni

“I work for a fast-growth health tech company on their symptom checking chatbot. This course taught me how to do conversation design properly, and I was able to apply my new knowledge to improve our product. ”

Meet your teacher — Hans van Dam

Hans van Dam is the co-founder and CEO of Conversation Design Institute. With his enthusiasm for the field, he is a regular keynote speaker, hosts a conversation design podcast, and often gives lectures at universities. In 2020 he was recognized as one of the most influential people in voice by Voicebot.

Passionate about advancing trust and communication between people and AI, he sees the recognition, development, and promotion of conversation design as a way to advance and support this new field.

With a background in copywriting, technology, and customer service, Hans knows how to unlock the potential of conversational AI.

Career in Conversational AI

Companies all over the world are looking to increase the value of their conversational experiences. They need the technology and a team of experts to create their human-centric AI assistant. The demand for these roles will only continue to increase. In the next few years, over 5 million people will be working in this field.

At Conversation Design Institute you get trained and certified in these crucial roles. You can legitimate your new skill set with your proven certification and boost your career. This trusted certificate ensures quality across the industry so we can move forward together.

About our certificates

Good teams have the right balance of skill sets. Some team members are more technical and others are more creative. To develop successful AI Assistants, teams need Conversation Designers, Conversational Copywriters, and AI Trainers.

Our certificates are recognized by enterprises, universities, and technology companies. They tell managers that you have the required skill set and can onboard the team quickly.

Read our manifesto

Highly recommended! This prepares you to be a professional Conversation designer. You wil learn all the ins and outs of this new field in a playful way, with many examples.

Joseph Suskin International award-winning copywriter and Conversation Designer

Other designers were also interested in

Conversational Copywriter Course

Turn words into resonating dialogue with a focus on personality, psychology, and experience.
Learn more about this role
AI Trainer Course

Turn data into understanding and learn how to train language models, implement journeys, and do data-driven optimization.
Learn more about this role
Conversation Designer Certificate

Prove your Conversation Designer skills with a certificate that shows your deep understanding of human-centricity, sample dialogue, and flowchart design.
Learn more about the certificate

Frequently asked questions

This is largely dependent on the time you decide to dedicate to it. For better retainment, we recommend taking at least 3 to 4 weeks to complete the course, for 2-4 hours per week. This way you have plenty of time to view all the lectures, practice with the quizzes and review any challenging topics.

If you don’t pass the final exam, you get personalized feedback and recommendations for further studying. No worries though, when you enrolled in this course bundle, you get one retake free of charge.

Absolutely, once you are certified you will receive an invitation to join the exclusive Conversation Design Institute community, where you can share insights, ask questions or discuss anything conversational.