Courses
Updated: September 1, 2024
Conversation Design Institute BV ("we," "us," "our") operates the website conversationdesigninstitute.com and its subdomains (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our Service, whether you are purchasing courses or inquiring about our consulting services. It also outlines your rights and choices regarding your data.
By using our Service, you agree to the collection and use of information as described in this policy. Please refer to our Terms and Conditions for definitions of terms used in this policy.
We collect various types of information to provide and enhance our Service:
We may ask you to provide certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include:
Email address
First name and last name
Phone number
Company name and job title
Billing and payment information (if you purchase a course)
Information provided in forms for consulting inquiries
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your device’s Internet Protocol address (IP address), browser type, browser version, the pages you visit, the time and date of your visit, and the time spent on those pages.
We use cookies and similar tracking technologies to monitor activity on our Service and store certain information. Cookies are small data files that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our Service may not function properly.
We use the collected data for various purposes, including:
We use your data to operate and maintain our website and services, including providing access to courses and responding to inquiries about our consulting services.
If you purchase a course, we collect and use your payment and billing information to process your transaction. This information is handled securely and is only shared with our payment processing partners to complete the transaction.
We may use your contact information to respond to your inquiries, provide updates, and share relevant information about our services. This includes communicating with you about changes to our Service, courses, or consulting services.
We use data analytics to understand how our Service is accessed and used, which helps us improve its performance, features, and user experience.
With your consent, we may use your personal data to send you newsletters, promotional materials, and other information related to our courses and consulting services. You can opt-out of receiving these communications at any time by following the unsubscribe link in any email or by contacting us directly.
We may process your personal data to fulfill legal requirements, resolve disputes, and enforce agreements.
We do not sell your personal data. However, we may share your data with third parties in the following circumstances:
We may employ third-party companies and individuals to facilitate our Service, provide services on our behalf, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks and are obligated not to disclose or use it for any other purpose.
We may share your Personal Data with trusted third-party partners for marketing and advertising purposes, to provide you with personalized offers, updates, and information about our services and products that may interest you. This may include sharing data with platforms for targeted advertising and marketing communications. You can opt out of receiving marketing communications from us at any time by following the unsubscribe link in any email or by contacting us directly.
We may disclose your Personal Data if required by law or in response to valid requests by public authorities, such as a court or a government agency.
When you fill out a form to inquire about our consulting services, we collect your name, company, email, and any additional information you provide. This data is used to respond to your inquiry and may be used to send you relevant information about our services. You can opt-out of these communications at any time.
Your personal data may be transferred to, and processed in, countries outside of your country of residence, including countries outside the European Economic Area (EEA) where data protection laws may differ. In such cases, we ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the European Commission.
We implement reasonable security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your personal data, please note that no method of transmission over the Internet or electronic storage is 100% secure.
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements. For example, we will retain your account information as long as your account is active and for a reasonable period thereafter in case you decide to re-activate your account.
You have the right to access, correct, update, or request deletion of your personal data. You can also object to the processing of your data or request data portability. To exercise these rights, please contact us at [email protected].
When you create an account on our platform, we collect information such as your name, email address, and any other details you provide. This information is used to manage your account, provide customer support, and communicate with you about your courses. You can update or delete your account information at any time through your account settings.
Our Service is not directed to individuals under the age of 18. If we become aware that we have inadvertently collected personal data from a minor, we will take steps to delete such information promptly. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us.
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We may update our Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you via email or a prominent notice on our Service prior to the change becoming effective.
If you have any questions about this Privacy Policy, please contact us:
Email: [email protected]
Phone: +31(0) 20 237 16 10
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