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We plan, design, and build AI assistants for clients without an existing team. We can help you build anything, from a POC to a production-ready, customer-facing product.
Consulting: Build and grow your AI strategy
CDI helps enterprises launch and scale their Conversational AI initiatives. We plan, design, and build AI assistants from scratch, or improve what's already there: strategic support, persona development, conversation design, NLU and RAG evaluations, and more. We keep it right as you scale.
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Services overview
Design and build AI assistants
Strategic support
We help clients define their North Star and roadmap for their conversational AI initiatives, as well as the value proposition and map out potential cost savings.
Conversation design support
We design and refine conversational journeys, ensuring engaging and consistent experiences. We also assist in persona development to keep your assistant on brand.
Implementation support
We can take on any implementation task, from managing training data to interacting with engineers to testing and deployment.
Optimisation support
Our experts come in to evaluate your intent architecture and explore new strategies to improve your assistant's cognition.
Responsible generative AI implementation
We work together with your team to assess your generative AI initiatives and provide recommendations for responsible implementation.
Global expansion
Planning a multi-market rollout of your AI assistant? You can work with our experts to plan and execute global expansion or set up global governance.
Migration support
Planning an AI assistant migration? Our experts can help you plan and execute a smooth migration.
Not Sure Where to Start?
Before implementing, it helps to understand your current maturity. Our assessments reveal your strengths, gaps, and readiness across six domains, giving you a clear and prioritised roadmap.
Start with an assessment, then move confidently into implementation with consulting support tailored to your needs.
Get AI conversations right with CDI assessments and workshops
Curious what an engagement looks like? Get the full brochures by email.
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Assessments
Find out what’s wrong. Then put it right.
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Workshops
Workshops
Why work with us
Accelerate change
Accelerate your conversational AI initiatives by implementing proven strategies across your organisation.
Reduce time to value
Quickly get more business value from your Conversational AI initiatives.
Trusted experts
Our people have served a wide variety of industries and clients, from startups to Fortune 500 companies.
Value-driven outcomes
Our goal is to show organisations a clear pathway towards achieving their business goals.
FAQs
Do we need an assessment before consulting?
No, but most engagements start with one. An assessment gives both sides a scored baseline against the CDI Standards Framework, so the consulting work goes to the items that matter.
What does a consulting engagement look like?
It depends on the job. Some are a defined piece of work: a persona, a conversation design review, a migration plan. Others are ongoing: a CDI expert working alongside your team for a period. We scope it with you, name the deliverables, and confirm the timescale before we begin.
Do you build on our platform?
We work with your technology, whatever it is. CDI is technology-agnostic: we design, train, evaluate and advise; your engineers or your vendor own the stack. That keeps the advice independent and the work portable when the platform changes.
What happens to our team?
They get better. Consulting is delivered with your people, not around them and the aim is that the practice stays when the engagement ends. Where the gap is capability rather than capacity, we will say so and point you to training and certification instead.
Turn ambition into action
Not ready to talk? Score your conversational AI in twenty questions, free, and get a personalised report showing where to look first.
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“It’s been great working with CDI. They helped us get started quickly with the setup of our first chatbot and the first results are promising. Their consultants are knowledgeable, creative, and think along in order to build and maintain a good performing chatbot.”
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Valued Clients
Brands like Vodafone, Accenture, and KLM have worked with Conversation Design Institute to enhance AI capabilities, improve customer engagement, streamline processes, and drive innovation.
Start the conversation
Increase customer satisfaction, boost automation rates, and streamline operations. Explore CDI's assessment, training, and consulting services today.
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