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Consulting: Build and grow your AI strategy

CDI helps enterprises to launch or scale their conversational AI initiatives. We plan, design, and build AI assistants from scratch – or we improve what’s already there through strategic support, persona development, conversation design, NLU or RAG evaluations, and more.

Services overview

Design and build AI assistant

We plan, design, and build AI assistants for clients without an existing team. We can help you build anything, from a POC to a production-ready, customer-facing product.

Strategic support

We help clients define their North Star and roadmap for their conversational AI initiatives, as well as the value proposition and map out potential cost savings.

Conversation design support

We design and refine conversational journeys, ensuring engaging and consistent experiences. We also assist in persona development to keep you assistant on brand.

Implementation support

We can take on any implementation task, from managing training data to interacting with engineers to testing and deployment.

Optimization support

We provide optimization support, where our experts come in to evaluate your intent architecture and explore new strategies to improve your cognition.

Responsible Generative AI implementation

We work together with your team to assess your generative AI initiatives and provide recommendations for responsible implementation.

Global expansion

Planning a multi-market rollout of your AI assistant? You can work with our experts to plan and execute global expansion or set up global governance.

Migration support

Planning an AI assistant migration? Our experts can help you plan and execute a smooth migration.

Why work with us

Accelerate change

Accelerate your conversational AI initiatives by implementing proven strategies across your organization.

Reduce time to value

Quickly get more business value from your conversational AI initiatives.

Trusted experts

Our people have served a wide variety of industries and clients, from startups to Fortune 500 companies.

Value-driven outcomes

Our goal is to show organizations a clear pathway towards achieving their business goals.

Turn ambition into action

Level up your conversational AI practice to ensure your AI assistant reaches its full potential. Start today.

“It’s been great working with CDI. They helped us get started quickly with the setup of our first chatbot and the first results are promising. Their consultants are knowledgeable, creative, and think along in order to build and maintain a good performing chatbot.”

Valued Clients

Brands like Vodafone, Accenture, and KLM have leveraged the Conversation Design Institute to enhance AI capabilities, improve customer engagement, streamline processes, and driven innovation, demonstrating the power of effective conversation design.

Start the conversation

Increase customer satisfaction, boost automation rates, and streamline operations. Explore CDI's auditing, training, and consulting services today.

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