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The constant availability of AI assistants means support is always accessible – they can manage basic inquiries and routine tasks at any hour of the day or night.
Courses
Use Case
Conversational banking
In regulated markets, automation is challenging. Conversational AI for customer service helps financial institutions boost efficiency while maintaining high customer satisfaction.
AI-powered assistants reduce support team workload, shorten response times, and enhance the AI and customer experience, freeing agents for complex interactions.
With customer expectations continuing to rise, support teams sometimes struggle. Having to manage high-volume periods and employee retention challenges. AI-powered support solutions can help address these pressures.
Today, customers have high expectations. At the same time, a lot of customer support operations have difficulty handling peak times and suffer from high turnover. AI assistants can alleviate some of that pressure.
The constant availability of AI assistants means support is always accessible – they can manage basic inquiries and routine tasks at any hour of the day or night.
By delivering immediate responses to customer questions, AI dramatically cuts down waiting periods, addressing what many customers cite as their primary source of frustration.
During busy periods, the reduced wait times help take pressure off human agents, making it easier for organizations to effectively manage high-traffic periods.
AI assistants can pull up balance, transaction histories, and account updates, ensuring seamless support for everyday banking queries.
Chatbots can assuage customer initial fraud and disputes worries via offering general solutions and efficient triaging.
AI assistants can guide customers through loan queries and eligibility with minimal friction or handover a conversation to an adviser at the right time.
Assistants can help promote relevant products based on customer input and profiles and keep them up to date of their spending trends.
When the chatbot cannot help, it can summarize the customer's query for the support teams to ensure smoother handoffs for complex or sensitive issues.
Understand how your organization can leverage Conversational AI technology with the help of CDI. Work with our experts or give your team the tools and training to build successful AI assistants.
“It was a pleasure working with the CDI team. Each team member was extremely professional and brought deep expertise in their area of focus – AI training, copywriting, and conversation design.”
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“It’s been great working with CDI. They helped us get started quickly with the setup of our first chatbot and the first results are promising. Their consultants are knowledgeable, creative, and think along in order to build and maintain a good performing chatbot.”
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“Having the expert advice from CDI has really helped us to create with confidence the first version of the global Experience Strategy Framework and distribute it to the design community across all Vodafone markets.”
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“CDI is the leading expert in the conversational landscape and we’re really happy they shared their knowledge during the workshops with us. Moreover, we applaud them for making our students enthusiastic about this field of work!”
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When organizations want to have more interactions on their conversational channels than their contact centers have the capacity for, they reach for conversational AI solutions to automate a large part of the interactions.
But this is not easy to do. People and machines have different ways of interacting so building a good AI Assistant requires a unique understanding of technology, linguistics, and psychology.
CDI has worked with leading organizations around the world and has systemized the proven ways of creating successful AI Assistants and the enterprise capabilities that develop, manage, and grow these assistants: the CDI Standards Framework.
The CDI Standards Framework is a collection of proven strategies helping organizations deploy AI assistants at scale. Our knowledge is grounded in years of experience training successful conversational AI teams.
CDI certificates give you the skill set for each level so you make sure you are on track
CDI Standards Framework is a systematic approach to developing a conversational AI capability by ensuring Mindset, Skillset, Culture, and Systems are all developed in the right pace.
CDI Workflow
is a systemized approach to creating human centered and goal oriented AI Assistants at scale.
The workflow works for all conversational channels, is technology agnostic, and works for both declarative and generative AI approaches.
Get smarter, faster. See tangible results in less than 60 days. Work with our experts.
Our experts perform a detailed evaluation of your chatbot or voice assistant. We identify areas of improvement and provide actionable recommendations on how to improve.
Gain access to our world-class learning material covering everything from conversation design to AI training to AI ethics.
Put theory into practice. Level up your team’s knowledge through a series of interactive workshops on AI training and/or conversation design.
