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News, Trends & Updates

Discover insightful blogs and articles from CDI

CDI Rebrand & Next-Gen Learning Platform

CDI Rebrand & Next-Gen Learning Platform

Amsterdam & Austin based Conversation Design Institute (CDI), the global leader in Conversational AI...

Mar 3, 2025
4 min read
Career paths in Conversational AI

Career paths in Conversational AI

The world of conversational AI offers exciting career opportunities for individuals passionate about...

Feb 26, 2025
5 min read
Generative AI: the pros, cons and considerations

Generative AI: the pros, cons and considerations

Since the launch of ChatGPT, a lot has happened. Large language models (LLMs) have inspired a wave o...

Feb 14, 2025
3 min read
Managing CS Risk in the new era of AI

Managing CS Risk in the new era of AI

This article was written by Troy Gedlinske (CDI’s Expert in Residence) along with US-based colleague...

Feb 11, 2025
6 min read
The business case for conversation design

The business case for conversation design

When you think about it, conversations are at the heart of everything. Metaphorically speaking we co...

Feb 7, 2025
4 min read
Achieving CS Flexibility in the new era of AI

Achieving CS Flexibility in the new era of AI

This article was written by Troy Gedlinske (CDI’s Expert in Residence) along with US-based colleague...

Jan 27, 2025
7 min read
How to build a full-stack Conversational AI team

How to build a full-stack Conversational AI team

As we roar into 2025, CDI is preparing to launch a new auditing service based on the CDI Standards F...

Jan 21, 2025
4 min read
Achieving CS Scale in the new era of AI

Achieving CS Scale in the new era of AI

This article was written by Troy Gedlinske (CDI’s Expert in Residence) along with US-based colleague...

Jan 20, 2025
6 min read
Stakeholder Management in Conversational AI

Stakeholder Management in Conversational AI

Success isn't just about building sophisticated chatbots, virtual assistants or AI agents. It's also...

Jan 15, 2025
3 min read
Improving CS Finance in the new era of AI

Improving CS Finance in the new era of AI

This article was written by Troy Gedlinske (CDI’s Expert in Residence) along with US-based colleague...

Jan 13, 2025
7 min read
How to build a successful Conversation Design Practice

How to build a successful Conversation Design Practice

Conversation design has evolved from a niche specialty to a critical enterprise function. As organiz...

Jan 8, 2025
4 min read
Managing CS Quality in the new era of AI

Managing CS Quality in the new era of AI

This article was written by Troy Gedlinske (CDI’s Expert in Residence) along with US-based colleague...

Jan 6, 2025
7 min read
4 tips to help CS Leaders up their AI game

4 tips to help CS Leaders up their AI game

This article was written by Troy Gedlinske (CDI’s Expert in Residence) along with US-based colleague...

Dec 30, 2024
7 min read
AI Assistants for Knowledge Management

AI Assistants for Knowledge Management

Conversational AI and generative AI have unlocked entirely new business models and are shifting our...

Nov 28, 2024
3 min read
Conversation Design Institute at Rasa CALM SUMMIT NYC

Conversation Design Institute at Rasa CALM SUMMIT NYC

On Wednesday October 30th, Hans van Dam (CEO of Conversation Design Institute) and Luke Kempen (Prac...

Nov 8, 2024
3 min read
5 tips to go from Pitch to Product

5 tips to go from Pitch to Product

On Thursday September 19th, Michelle Parayil, long-time Conversation Design practitioner and Academy...

Sep 19, 2024
3 min read
Introduction to conversation design: why, what and how

Introduction to conversation design: why, what and how

Conversation design is the practice of making AI assistants more helpful and natural when they talk...

Sep 19, 2024
5 min read
Lectures at the Amsterdam University of Applied Sciences

Lectures at the Amsterdam University of Applied Sciences

How do you inspire and engage people who have grown up with conversational interfaces all around the...

Sep 11, 2024
3 min read
CEO Hans van Dam delivers inspiring TED Talk

CEO Hans van Dam delivers inspiring TED Talk

CDI’s founder and chatbot expert Hans van Dam has delivered the world’s first TED Talk written by Ch...

Sep 26, 2023
3 min read
Why ethics is important in Conversation Design

Why ethics is important in Conversation Design

What have ethics got to do with chatbot design? Well, if you’re part of the ecosystem that’s buildin...

May 26, 2023
4 min read