Amsterdam & Austin based Conversation Design Institute (CDI), the global leader in Conversational AI...
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Conversation Design Institute was founded in 2018 by Hans van Dam and Olaf Igesz. They believed that recognizing, developing, and promoting the role of the conversation designer was crucial to advancing trust and communication between humans and AI Assistants.
The CDI Foundation is a non-profit organisation dedicated to developing and promoting design standards for conversational AI Assistants. We do this through research, education and industry development.
Welcome to CDI’s Conversational AI Resources Hub—your go-to source for free tools, insights, and learning in Conversational AI.
Explore free AI courses, expert blogs, webinars, and events designed to keep professionals, beginners, and business leaders informed and inspired on AI-driven solutions.
Discover insightful blogs and articles from CDI
CDI aspires to bring the world leading and up-to-date education across all things Conversational AI. If you’re new to this space, why not begin learning with our Basic Access plan, which at zero-cost, provides access to some introductory course materials.
CDI offers an online masterclass series exclusively for Community & Course Plan students, alongside open webinars accessible to everyone as part of our basic access hosted by industry experts. You can start watching them immediately after logging into our portal.
CDI is constantly active in the world of Conversational AI, frequently engaging in conferences, meetups along with other industry events. For paid events, you can also occasionally find discounted access that we provide to those in our extended network.
Check out our latest whitepapers written by CDI experts and industry leaders. Download research-driven reports on Conversational AI trends, technologies, and best practices. Stay ahead with industry knowledge and explore CDI’s latest findings, case studies, and innovations.
Level up your conversational AI practice to ensure your AI assistant reaches its full potential. Get started with our Conversational AI Maturity Assessment.
Discover how your current conversational AI strategy scores and uncover your organizational blind spots.
This tool is ideal for organizations with 1 or multiple AI assistants in production. The assessment gives managers, product owners and the team a better understanding of the maturity level of their conversational AI practice.
This Conversational AI Maturity Assessment has been developed by a team of experts, grounded in the CDI Standards. By answering 20 rapid-fire questions, you’ll receive a personalized report identifying the most important areas for improvement.