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Conversational AI Resources
Welcome to CDI’s Conversational AI Resources Hub, your go-to source for free tools, insights, and learning in Conversational AI.
Explore free AI courses, expert blogs, webinars, and events designed to keep professionals, beginners, and business leaders informed and inspired on AI-driven solutions.
News, Trends & Updates
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In this CDI webinar, Allegra Guinan explores what effective AI governance looks like across the full…
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In this article, the team at Seamly shares what actually changes when scaling a conversational syste…
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Alan Nichol (RASA) and Hans van Dam (CDI) discuss what it takes to build conversational AI platforms…
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In this episode of Unprompted, Hans van Dam speaks with Grace Hughes, Conversation Design Director a…
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This blog introduces the newly launched Design Patterns course from the Conversation Design Institut…
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Agentic AI is transforming chatbots from support tools into real sales engines. Connected to produc…
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Across four courses, you’ll learn how to design, build, evaluate, and improve AI assistants using pr…
Free Courses
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In this co-created module with Wysdom, a Calabrio company, we delve into the crucial aspect of Bot Management. Gain insights into strategies and techniques to effectively
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Discover the essentials of AI assistant design in this free course. Learn about conversation fundamentals, psychology, and workflows for user-friendly interactions.
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Learn the basics of AI Assistants and the workflow of designing conversations, serving as a stepping stone to CDI courses in Conversation Design and beyond.
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Free Webinars
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A candid conversation with Alan Nichol (Rasa) and Hans van Dam on what it really takes to build conversational AI platforms in the LLM era.
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After a year of rapid change in conversational AI, the real work remains the same: building assistants that actually perform.
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Learn how to turn conversational data into measurable AI performance gains. Ideal for teams looking to improve assistant accuracy, outcomes, and ROI.
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Get practical guidance on designing voice experiences with generative AI. Learn what makes assistants more natural, scalable, and ready for real-world use.
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Discover a proven framework for planning and governing AI in customer experience. Perfect for CX leaders building assistants that deliver consistent results.
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Understand how digital humans shape the future of communication, service, and design. Learn the latest trends in realism, emotion, ethics, and AI interaction.
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Learn how to assess your organization’s CAI maturity and identify clear next steps. A practical session for teams aiming to scale and standardize AI operations.
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See how structured content improves chatbot accuracy and compliance. Learn best practices for organizing content that supports stronger AI responses.
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Explore how AI is transforming customer service strategy, KPIs, and operations. Learn what leaders must update now to stay competitive in an AI-driven landscape.
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Find out what CX and CAI teams need to focus on next. Learn which trends matter, which are hype, and how to prepare your assistant strategy for 2025 and beyond.
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Learn key steps in the CDI Workflow, proven design patterns, and practical tips for writing better dialogue plus a quick checklist to level up your designs.
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Jasper Klimbie explains how NLU and LLMs can work together to boost assistant performance and deliver stronger conversational outcomes.
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Explore practical genAI use cases in customer support, including UltimateGPT and the rise of hybrid, human-supported automation.
Events
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Mark your calendars for 28-30 April 2026 and join us in beautiful Barcelona to connect, learn and collaborate at Beyond Boundaries.
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Watch Elizabeth Stokoe’s talk at the Beyond Boundaries festival 2024. She is an expert in conversation analysis and Academic Director at LSE.
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Join Lisa Talia Moretti, a leading digital sociologist, at Beyond Boundaries Festival 2024 for insights on tech ethics in practice.
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This session explores LLMs in content management and digital transformation, focusing on knowledge bases, accuracy, AI hallucinations, and structured content.
Unprompted Episodes: Expert Voices in Conversational AI
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In this episode of Unprompted, Hans van Dam speaks with Grace Hughes of Accenture Song about growing a conversation design practice in the enterprise.
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In this episode of Unprompted, Nandini Stocker joins Hans van Dam to explore how conversational AI is evolving in the LLM era.
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In this episode of Unprompted, Rebecca Evanhoe joins Hans van Dam to unpack what it takes to design reliable conversational AI at scale.
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Hillary Black joins CDI’s Rachel Whitehorn to discuss how conversation design is shifting to prompt-based systems, sharing tips on portfolios, LinkedIn, and staying adapt
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On Unprompted, Dr. Liz Rodwell, anthropologist, and University of Houston professor, explores how ethics, education, and ethnography shape conversational AI.
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Learn how multilingual and culturally aware AI systems are designed. Greg Bennett and Hans van Dam explore the shift from conversation design to prompt design.
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Get an inside view of how multimodal AI is built. Karen Kaushansky shares how trust, voice diversity, and new LLM workflows shape human-feeling AI experiences.
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Yam Marcovitz breaks down how to build reliable, predictable AI. Learn how human-in-the-loop processes, testing, and solid design practices improve real-world performance
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Rasa’s Lauren Goerz explains how to optimize AI by blending LLMs with structured flows, reviewing conversations effectively, and proving value inside your organization.
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Jason Gilbert reveals how persona design shapes AI like ElliQ. Learn how trust, multimodality, and ethical design influence AI for healthcare and companionship.
Syllabi
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Discover what it takes to start designing AI conversations. View the full syllabus and see how this course builds your foundation in human-centered design.
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Ready to go deeper? Explore the full syllabus and see how this advanced course builds mastery in tone, flow, and user psychology.
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See how the AIT 1 course teaches you to work with real user data, improve assistant performance, and become a skilled AI Trainer. Full syllabus inside.
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Learn the structured, human-first approach behind all our courses. Download the syllabus to explore modules, outcomes, and certification details.
Reports & Research
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In this document, we provide insight into a unified Conversational AI Governance Framework based on years of experience building Conversational AI solutions.
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In this document, we provide insight into some of the key considerations and a primary use case for Agentic AI in the higher education sector.
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Your AI assistant isn't reducing tickets or improving satisfaction? The issue may not be the technology but what's behind it.
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Without clear metrics, it's hard to justify investment or defend what's already live. Learn how to measure what matters & build a business case.
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Students need accessible, empathetic support. Learn to build wellbeing assistants that connect them to the right services.
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Staff need fast answers to HR and IT questions, but internal AI assistants often fall short. Learn how to make what you have actually work.
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Staff struggle to find HR policies and wellbeing resources when they need them. Learn how to design AI assistants that deliver clarity, privacy, and support.
Turn ambition into action
Level up your conversational AI practice to ensure your AI assistant reaches its full potential. Get started with our Conversational AI Maturity Assessment.
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