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Conversational AI Resources

Welcome to CDI’s Conversational AI Resources Hub—your go-to source for free tools, insights, and learning in Conversational AI.

Explore free AI courses, expert blogs, webinars, and events designed to keep professionals, beginners, and business leaders informed and inspired on AI-driven solutions.

News, Trends & Updates

Discover insightful blogs and articles from CDI

CDI Rebrand & Next-Gen Learning Platform

CDI Rebrand & Next-Gen Learning Platform

Amsterdam & Austin based Conversation Design Institute (CDI), the global leader in Conversational AI...

Mar 3, 2025
4 min read
Career paths in Conversational AI

Career paths in Conversational AI

The world of conversational AI offers exciting career opportunities for individuals passionate about...

Feb 26, 2025
5 min read
Generative AI: the pros, cons and considerations

Generative AI: the pros, cons and considerations

Since the launch of ChatGPT, a lot has happened. Large language models (LLMs) have inspired a wave o...

Feb 14, 2025
3 min read
Managing CS Risk in the new era of AI

Managing CS Risk in the new era of AI

This article was written by Troy Gedlinske (CDI’s Expert in Residence) along with US-based colleague...

Feb 11, 2025
6 min read
The business case for conversation design

The business case for conversation design

When you think about it, conversations are at the heart of everything. Metaphorically speaking we co...

Feb 7, 2025
4 min read
Achieving CS Flexibility in the new era of AI

Achieving CS Flexibility in the new era of AI

This article was written by Troy Gedlinske (CDI’s Expert in Residence) along with US-based colleague...

Jan 27, 2025
7 min read
How to build a full-stack Conversational AI team

How to build a full-stack Conversational AI team

As we roar into 2025, CDI is preparing to launch a new auditing service based on the CDI Standards F...

Jan 21, 2025
4 min read
Achieving CS Scale in the new era of AI

Achieving CS Scale in the new era of AI

This article was written by Troy Gedlinske (CDI’s Expert in Residence) along with US-based colleague...

Jan 20, 2025
6 min read
Stakeholder Management in Conversational AI

Stakeholder Management in Conversational AI

Success isn't just about building sophisticated chatbots, virtual assistants or AI agents. It's also...

Jan 15, 2025
3 min read
Improving CS Finance in the new era of AI

Improving CS Finance in the new era of AI

This article was written by Troy Gedlinske (CDI’s Expert in Residence) along with US-based colleague...

Jan 13, 2025
7 min read
How to build a successful Conversation Design Practice

How to build a successful Conversation Design Practice

Conversation design has evolved from a niche specialty to a critical enterprise function. As organiz...

Jan 8, 2025
4 min read
Managing CS Quality in the new era of AI

Managing CS Quality in the new era of AI

This article was written by Troy Gedlinske (CDI’s Expert in Residence) along with US-based colleague...

Jan 6, 2025
7 min read
4 tips to help CS Leaders up their AI game

4 tips to help CS Leaders up their AI game

This article was written by Troy Gedlinske (CDI’s Expert in Residence) along with US-based colleague...

Dec 30, 2024
7 min read
AI Assistants for Knowledge Management

AI Assistants for Knowledge Management

Conversational AI and generative AI have unlocked entirely new business models and are shifting our...

Nov 28, 2024
3 min read
Conversation Design Institute at Rasa CALM SUMMIT NYC

Conversation Design Institute at Rasa CALM SUMMIT NYC

On Wednesday October 30th, Hans van Dam (CEO of Conversation Design Institute) and Luke Kempen (Prac...

Nov 8, 2024
3 min read
5 tips to go from Pitch to Product

5 tips to go from Pitch to Product

On Thursday September 19th, Michelle Parayil, long-time Conversation Design practitioner and Academy...

Sep 19, 2024
3 min read
Introduction to conversation design: why, what and how

Introduction to conversation design: why, what and how

Conversation design is the practice of making AI assistants more helpful and natural when they talk...

Sep 19, 2024
5 min read
Lectures at the Amsterdam University of Applied Sciences

Lectures at the Amsterdam University of Applied Sciences

How do you inspire and engage people who have grown up with conversational interfaces all around the...

Sep 11, 2024
3 min read
CEO Hans van Dam delivers inspiring TED Talk

CEO Hans van Dam delivers inspiring TED Talk

CDI’s founder and chatbot expert Hans van Dam has delivered the world’s first TED Talk written by Ch...

Sep 26, 2023
3 min read
Why ethics is important in Conversation Design

Why ethics is important in Conversation Design

What have ethics got to do with chatbot design? Well, if you’re part of the ecosystem that’s buildin...

May 26, 2023
4 min read

Free Courses

CDI aspires to bring the world leading and up-to-date education across all things Conversational AI. If you’re new to this space, why not begin learning with our Basic Access plan, which at zero-cost, provides access to some introductory course materials.

Designing AI Assistants

Designing AI Assistants

Explore the essentials of designing AI assistants with this free course. Learn the fundamentals of conversation design, the psychology behind conversations and the conversation design workflow to create user-friendly AI interactions.

Introduction to Conversation Design

Introduction to Conversation Design

Get a basic understanding of how AI Assistants work and become familiar with the workflow of designing conversations. The intro course is a great stepping stone to CDI courses in Conversation Design and more.

Coming soon!

Coming soon!

Keep an eye on this space!

Free Webinars

CDI offers an online masterclass series exclusively for Community & Course Plan students, alongside open webinars accessible to everyone as part of our basic access hosted by industry experts. You can start watching them immediately after logging into our portal.

Conversation Design Fundamentals

Conversation Design Fundamentals

Key steps in the CDI Workflow, design patterns for various experiences, and examples of writing good dialogue. At the end, he shares a checklist to quickly improve your designs.

Give Your AI Assistant LLM Superpowers

Give Your AI Assistant LLM Superpowers

In a recent insightful webinar, CDI's senior conversational AI consultant, Jasper Klimbie, guided participants through the various ways NLU and LLM-based conversational AI could work together to maximize outcomes.

Implementing Better CX with Generative AI

Implementing Better CX with Generative AI

This session explores generative AI use cases in customer support and UltimateGPT's capabilities. We’ll discuss the future of automated support, emphasizing hybrid bots powered by humans.

Events

CDI is constantly active in the world of Conversational AI, frequently engaging in conferences, meetups along with other industry events. For paid events, you can also occasionally find discounted access that we provide to those in our extended network.

Beyond Boundaries 2025

Beyond Boundaries 2025

Mark your calendars for 13-15 October 2025 and join us in beautiful Barcelona to connect, learn and collaborate at Beyond Boundaries.

Asking for Things is More Complicated Than You Think

Asking for Things is More Complicated Than You Think

Watch Elizabeth Stokoe’s talk at the Beyond Boundaries festival 2024. She is an expert in conversation analysis and Academic Director at LSE.

Go from Tech Ethics in Theory to Tech Ethics in Practice

Go from Tech Ethics in Theory to Tech Ethics in Practice

Join Lisa Talia Moretti, a leading digital sociologist, at Beyond Boundaries Festival 2024 for insights on tech ethics in practice.

Optimizing Content Ecosystem

Optimizing Content Ecosystem

This session explores LLMs in content management and digital transformation, addressing issues like knowledge bases, accuracy, and AI hallucinations, while emphasizing structured content and collaboration.

Whitepapers

Check out our latest whitepapers written by CDI experts and industry leaders. Download research-driven reports on Conversational AI trends, technologies, and best practices. Stay ahead with industry knowledge and explore CDI’s latest findings, case studies, and innovations.

How to build a conversational AI capability – an enterprise guide

How to build a conversational AI capability – an enterprise guide

Coming soon

Automation Empathy Grid – find balance between automaton, satisfaction, and cost-to-serve

Automation Empathy Grid – find balance between automaton, satisfaction, and cost-to-serve

Coming soon

Calculating ROI for conversational AI

Calculating ROI for conversational AI

Coming soon

Turn ambition into action

Level up your conversational AI practice to ensure your AI assistant reaches its full potential. Get started with our Conversational AI Maturity Assessment.