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Hold yourself to a higher standard. Conversation Design Institute can assess your team, technology, and organization. We provide expert recommendations on how to improve.
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The CDI Method course is perfect for you if you want to:
Understand what makes Conversational AI projects successful
Use a workflow that is going to increase the quality of your Conversational AI team
Ensure that your Conversational AI can help your organization achieve goals now, and in the future.
The course has 67 videos presented by Hans van Dam and Falene McKenna. And to support your learning, enjoy downloadable worksheets and diagrams.
This course is for both managers and functional teams. It shares the CDI maturity model, the CDI integral framework based on mindset, skillset, culture, and systems, and the CDI Conversation Design Workflow that is helping teams around the world create human-centric and inclusive conversational experiences for both chat and voice applications.
Then for each step in the workflow, you’ll learn what the step is and why it’s important, as well as an overview of how to do the step, and key considerations.
Defining your organizational goals
Selecting winning use cases
CDI Workflow Strategy
CDI Workflow Design
CDI Workflow Build
CDI Integral Strategy Framework
Understand how Conversational AI helps your organization achieve goals
Define user and bot personas for more authentic interactions
Identify and map out use cases that align with business needs
The step-by-step process for creating conversational flows and sample dialogues
The importance of user and bot needs in conversation design
How to implement Wizard of Oz testing to fine-tune your dialogues
Strategies for repairing and optimizing flows for a more seamless user experience
The basics of AI Training in Conversational AI
How to use the integral model for long term success
All CDI Method Foundation course modules
All other course modules
More than 500 videos total
Regular Expert Classes
Regular webinars
Quizzes
Downloadable canvasses
Discounts to global CDI events
Access to CDI Alumni Network
Industry-wide recognized certification
Join virtual live expert classes and learn from the best. CDI hosts weekly live classes with experts from technology companies, leading university researchers, and enterprise practitioners. In these classes, you will learn about the latest developments, you can ask questions, and connect with your peers.
CDI Alumni are worldwide and work at all kinds of organizations. You will find a welcoming community that is always ready to support you in your journey and guide you to the next phase in your career. Connect, share insights, ask questions, access the international job board, and get access to special alumni perks and discounts.
As a student, you get discounts to all other CDI events. Whether it's a Conversation Design Festival with 1000+ people online, or the in-person Beyond Boundaries festival, you will have early access and a student rate.
CDI’s Certificates have become the gold standard for people working in conversational AI. Many enterprises require their teams to be CDI certified to ensure quality in their operations. To be awarded the certificate, you’ll have to take a multiple-choice exam based on the content in the course modules.
A CDI certification validates your expertise and knowledge in the field of conversation design, enhancing your professional credibility and reputation
The certification is recognized within the industry, making you stand out to employers, clients, and peers as a qualified and competent professional in conversation design.
With a CDI certification, you are better positioned for career growth opportunities, promotions, and higher salary prospects. It demonstrates your commitment to professional development and mastery of relevant skills.
The certification process ensures that you have a comprehensive understanding of conversation design principles, techniques, and best practices, providing a benchmark for your skills.
The certification process ensures that you have a comprehensive understanding of conversation design principles, techniques, and best practices, providing a benchmark for your skills.
Being certified by CDI connects you to a network of professionals, experts, and organizations in the conversation design community, offering opportunities for collaboration, mentorship, and knowledge sharing
Certified professionals often gain access to exclusive CDI resources, tools, and ongoing education, helping you stay updated with the latest trends, technologies, and advancements in the field.
The training and knowledge gained through CDI certification enable you to create higher-quality conversations.
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“I've been working as a Conversation Designer for about a year now and I wanted to learn more about training the model. So I did! Thanks Conversation Design Institute for the great course!”
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“I have been through my share of corporate educations, but this hands down one of the best. Conversation Design Institute Conversation Design is masterfully presented by Hans van Dam and provides great hands on advice on ways how to make bots speak human! ”
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Are you serious about scaling conversational AI in your organization? Invest in your team's ability to deliver with CDI’s team training and certification programs.
CDI provides tailored learning experiences, bringing your entire team up to speed on the latest industry practices.
Through collaborative workshops, hands-on projects, and expert-led sessions, we ensure your team develops a shared understanding and structured approach to conversation design.
With team certification you validate your team's expertise, boosting confidence and productivity, making sure they are capable of delivering best-in-class experiences that deliver value to your business and your customers.
The world of Conversational AI is constantly evolving. Roles change, technologies advance, and new possibilities emerge. Your learning journey doesn’t end with our courses.
Go to our curated Career Paths page to explore what your career journey might look like in the world of Conversational AI.
Based on your organization, technology stack, and business goals we help you understand what your ideal team should look like. We have a learning path for every member of your Conversational AI team.
Need help understanding the right combination for your organization, technology stack and business goals?
Absolutely! Our platform is fully optimized for both desktop and mobile devices. For the best on-the-go learning experience, we recommend downloading our app.
Great question! After purchasing, you'll gain immediate access to our comprehensive course materials. You can learn at your own pace, revisit lessons, and engage with our supportive community.
We're excited to have you join us! Once your payment is processed, you'll be enrolled instantly and will receive the access details via email. You can then dive right into the course.
No special software required! All you need is a device with internet access. Whether it's your laptop, tablet, or smartphone, you're ready to learn.
We're confident you'll love our courses, but if you feel that the program is not for you, we offer a 3-day money-back guarantee. This is enough time for you to explore the modules and make an informed decision. Simply contact us at [email protected] and you will be assisted accordingly.
Absolutely! We offer special discounts for multiple user licenses. Please contact our sales team at [email protected] for more details and to explore the best options for your team.
Access to all CDI courses (Current and future)
Quizzes to test your knowledge
12+ Closed expert-led classes per year
Regular new content
Expert classes and webinars
Access to recordings of events, classes and webinars
Supporting diversity scholarships
Access to CDI's knowledgebase and training with over 700 videos
Customized team training and certification program
Enterprise dashboard with team progress, access management and reporting
Bespoke workshops
Access to expert classes and webinars
Access to recordings of events, classes and webinars
Recurring Auditing against CDI Standards
Consulting services
Supporting diversity scholarships
Mastery certification package including 10 separate certificates
Onboarding of the team with CDI specialist
Dedicated account manager to support students as they progress
Free Conversational AI Maturity Assessment
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