The Conversation Design Institute Blog
Find news updates, quick-reads, and in-depth articles by some of the world's leading experts. And follow special content guides to learn to get a better understanding of the conversation designer role.
So, you’ve heard about the new large language model (LLM), ChatGPT? It’s been tipped to take over humans in disciplines like content creation, customer services and even in healthcare roles.
Executive Summary We recently wrapped up our Expert in Residence | CS Ops + AI program, an amazing collaboration with Troy Gedlinske, Senior Manager of...
This article was written by Troy Gedlinske (CDI’s Expert in Residence for CS Ops + AI) along with colleagues at CDI Services, a global leader in Conversational...
CDI invites you to our upcoming webinar, Customer Service in the New Era of AI on Thursday, February 20 at 4PM CET / 10AM EST To register click here!
This article was written by Troy Gedlinske (CDI’s Expert in Residence for CS Ops + AI) along with colleagues at CDI Services, a global leader in Conversational...
A New Year's Resolution Worth Keeping As we roar into 2025, CDI is preparing to launch a new Audit service based on the CDI Standards Framework. This service...
We’re happy to announce our exciting, upcoming first webinar of 2025 titled Conversational AI in 2025: What every team needs to know, Thursday 30th January,...
This article was written byTroy Gedlinske (CDI’s Expert in Residence) along with US based colleagues atCDI Services, a global leader in Conversational AI...
TheEuropean Chatbot and CAI Summitis just around the corner, and it's set to be a game-changer for anyone involved in conversational AI. From March 18th to...
This article was written by Troy Gedlinske (CDI’s Expert in Residence) along with US based colleagues at CDI Services, a global leader in Conversational AI...
