The Conversation Design Institute Blog

Find news updates, quick-reads, and in-depth articles by some of the world's leading experts. And follow special content guides to learn to get a better understanding of the conversation designer role.

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Is ChatGPT a powerful tool for professional use?

So, you’ve heard about the new large language model (LLM), ChatGPT? It’s been tipped to take over humans in disciplines like content creation, customer services and even in healthcare roles.

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Achieving CS Scale in the new era of AI

This article was written byTroy Gedlinske (CDI’s Expert in Residence) along with US based colleagues atCDI Services, a global leader in Conversational AI...

Join CDI at the European Chatbot and CAI Summit

TheEuropean Chatbot and CAI Summitis just around the corner, and it's set to be a game-changer for anyone involved in conversational AI. From March 18th to...

Improving CS Finance in the new era of AI

This article was written by Troy Gedlinske (CDI’s Expert in Residence) along with US based colleagues at CDI Services, a global leader in Conversational AI...

Forget Proof of Concept - Focus on Proof of Experience

CDI’s services team recently wrapped up an internal project to build a RAG-powered chatbot for a real-world use case. We’re going to demo our solution in a...

Managing CS Quality in the new era of AI

This article was written by Troy Gedlinske (CDI’s Expert in Residence) along with US based colleagues at CDI Services, a global leader in Conversational AI...

CDI at Rasa CALM SUMMIT

On Wednesday October 30th, Hans van Dam (CEO of Conversation Design Institute) and Luke Kempen (Conversational AI Practice Lead at CDI Services US), delivered...

December Webinar Announcement: Solving Real Problems with RAG

We are happy to announce our upcoming December webinar titled Solving Real Problems with RAG: A Live Demo and Discussion onThursday 5th December, 4PM CET /...

Four tips to help CS Leaders up their AI game

This article was written by Troy Gedlinske (CDI’s Expert in Residence) along with US based colleagues at CDI Services, a global leader in Conversational AI...

Now Online: CDI’s 'Fast Track Your Data Journey' Webinar

CDI’s latest webinar “Fast Track Your Data Journey: Learn How To Scale With A Strong GenAI-driven Data Foundation” is now online