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Chatbots provide continuous support for common inquiries, such as document requests, application statuses, or service information.
Courses
Use Case
Government 2.0
In regulated public sector environments, automation is complex, but Public Sector AI helps government agencies boost efficiency while ensuring compliance.
Government chatbots handle routine tasks, freeing staff for complex issues and reducing administrative burdens—allowing agencies to better serve their communities.
Citizens expect equitable, efficient, and transparent public services. Government institutions often face challenges due to demand, limited resources, and bureaucratic processes. Conversational AI can help with that.
Today, customers have high expectations. At the same time, a lot of customer support operations have difficulty handling peak times and suffer from high turnover. AI assistants can alleviate some of that pressure.
Chatbots provide continuous support for common inquiries, such as document requests, application statuses, or service information.
AI assistants can deliver accurate information on public programs, deadlines, and policies in a user-friendly format.
Automate processes like license renewals, permit applications, or tax calculations, reducing waiting times and improving efficiency.
By automating routine tasks, government staff can focus on high-priority issues and complex cases, enabling government bodies to reallocate resources more effectively.
Helping civil servants find information and resources faster and more accurately to speed up processes for citizens.
During emergencies, AI assistants can offer instant responses, guiding citizens to resources and support when needed.
Increase access to welfare programs, benefits, and support services for eligible citizens by making applying more accessible with conversational interfaces.
The beauty of technology is that chatbots can speak many languages, ensuring equitable access for diverse populations.
Understand how your organization can leverage Conversational AI technology with the help of CDI. Work with our experts or give your team the tools and training to build successful AI assistants.
“It was a pleasure working with the CDI team. Each team member was extremely professional and brought deep expertise in their area of focus – AI training, copywriting, and conversation design.”
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“It’s been great working with CDI. They helped us get started quickly with the setup of our first chatbot and the first results are promising. Their consultants are knowledgeable, creative, and think along in order to build and maintain a good performing chatbot.”
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“Having the expert advice from CDI has really helped us to create with confidence the first version of the global Experience Strategy Framework and distribute it to the design community across all Vodafone markets.”
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“CDI is the leading expert in the conversational landscape and we’re really happy they shared their knowledge during the workshops with us. Moreover, we applaud them for making our students enthusiastic about this field of work!”
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When organizations want to have more interactions on their conversational channels than their contact centers have the capacity for, they reach for conversational AI solutions to automate a large part of the interactions.
But this is not easy to do. People and machines have different ways of interacting so building a good AI Assistant requires a unique understanding of technology, linguistics, and psychology.
CDI has worked with leading organizations around the world and has systemized the proven ways of creating successful AI Assistants and the enterprise capabilities that develop, manage, and grow these assistants: the CDI Standards Framework.
The CDI Standards Framework is a collection of proven strategies helping organizations deploy AI assistants at scale. Our knowledge is grounded in years of experience training successful conversational AI teams.
CDI certificates give you the skill set for each level so you make sure you are on track
CDI Standards Framework is a systematic approach to developing a conversational AI capability by ensuring Mindset, Skillset, Culture, and Systems are all developed in the right pace.
CDI Workflow
is a systemized approach to creating human centered and goal oriented AI Assistants at scale.
The workflow works for all conversational channels, is technology agnostic, and works for both declarative and generative AI approaches.
Get smarter, faster. See tangible results in less than 60 days. Work with our experts.
Our experts perform a detailed evaluation of your chatbot or voice assistant. We identify areas of improvement and provide actionable recommendations on how to improve.
Gain access to our world-class learning material covering everything from conversation design to AI training to AI ethics.
Put theory into practice. Level up your team’s knowledge through a series of interactive workshops on AI training and/or conversation design.
