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Ensures that your AI initiatives are aligned with the company’s broader goals, combining automation, efficiency, and customer satisfaction for a balanced outcome.
Courses
The CDI Standards Framework is a comprehensive, technology-agnostic approach designed to help enterprises build and scale successful AI Assistants.
Drawing on years of experience with Fortune 500 companies, the framework captures the patterns and practices of high-performing organizations, ensuring they achieve higher automation rates, better customer satisfaction, and lower costs to serve. This framework systemizes best practices to drive enterprise success by aligning strategic, operational, and technical components across your AI programs.
CDI certificates give you the skill set for each level so you make sure you are on track
CDI Standards Framework is a systematic approach to developing a conversational AI capability by ensuring Mindset, Skillset, Culture, and Systems are all developed in the right pace.
CDI Workflow
is a systemized approach to creating human centered and goal oriented AI Assistants at scale.
The workflow works for all conversational channels, is technology agnostic, and works for both declarative and generative AI approaches.
Our seasoned experts help brands to design, build and maintain best-in-class AI assistants. So if you want to hit the ground running or you need help scaling your team, get in touch.
The framework systemizes the proven strategies and methodologies observed in the most successful AI programs worldwide. It helps you identify what works, from high-level strategy down to daily operational details.
This is not just about building chatbots. The CDI Standards Framework covers both the AI Assistant itself—how it’s designed, trained, and maintained—and the organizational structure behind it. It touches on all critical aspects: from strategic planning and business alignment to people management and technological integration.
By aligning the vision of your AI Assistant with broader business objectives, the framework ensures that automation goals support, rather than compete with, other departments like customer support or IT. This alignment prevents missteps and ensures seamless integration across all business functions.
Behind the framework is a vast depth of knowledge and experience, covering everything from developing a robust technical strategy to managing ethical considerations. It provides clear guidance on creating business plans, setting performance metrics, and driving continuous improvement. The framework ensures that your conversational AI meets both automation and customer experience goals simultaneously.
Whether your AI assistant supports a single country or spans multiple languages and regions, the CDI Standards Framework is adaptable to your needs. Its scalable design ensures long-term viability, supporting multi-channel deployments and evolving technologies like Large Language Models (LLMs) and further backend integrations.
We focus on responsible AI design, helping enterprises create AI Assistants that are not only effective but also ethical, with systems in place to manage risks, avoid critical errors, and ensure inclusivity.
Level up your conversational AI practice to ensure your AI assistant reaches its full potential. Start today.
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Ensures that your AI initiatives are aligned with the company’s broader goals, combining automation, efficiency, and customer satisfaction for a balanced outcome.
Provides clear, actionable plans that integrate financial, technical, and customer experience goals, ensuring every department is on the same page.
Offers guidance on adopting adaptable, future-proof technologies that can grow with your organization’s needs.
Establishes frameworks for hiring, training, and fostering a culture of innovation, collaboration, and continuous learning.
Implements governance models and quality controls that reduce the risk of compliance, business, or customer-critical errors.
Provides clear ethical guidelines to ensure your AI is trustworthy, explainable, and free of bias.
The CDI Standards Framework is more than just a guide—it’s a roadmap to help your enterprise unlock the full potential of conversational AI while maintaining strong ethical standards and creating scalable, sustainable solutions. By adopting this framework, you’re not only investing in technology but also ensuring that your business can deliver exceptional customer experiences through AI at scale.
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