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Virtual assistants provide round-the-clock assistance in finance, healthcare, retail, and more, ensuring users get instant help whenever they need it.
Courses
Use Case
The age of AI
Chatbots, virtual assistants, and AI agents are transforming organizations, whether it’s in IT, HR, Customer Service, and Sales & Marketing.
Conversational AI is used to automate routine tasks and conversations, so human agents can focus on important stuff. It results in reduced wait times, better conversion or retention, and streamlined operations.
Today's enterprises embrace conversational AI technologies, like chatbots and AI agents, because they serve as digital workforce multipliers.
Here are some real-world applications and benefits of leveraging chatbots and virtual assistants across industries
Virtual assistants provide round-the-clock assistance in finance, healthcare, retail, and more, ensuring users get instant help whenever they need it.
AI-driven assistants troubleshoot technical issues, reset passwords, and guide employees through IT processes, reducing workload for human support teams.
Chatbots streamline onboarding, answer HR-related queries, and assist employees with benefits, leave requests, and company policies.
Consistent and accurate responses, combined with 24/7 availability, generally result in high customer satisfaction scores.
Virtual assistants help schedule appointments, provide medication reminders, and offer preliminary symptom assessments to improve patient care.
Banks and financial institutions use AI assistants to assist customers with frequently asked questions, routine banking tasks, or setting up alerts.
Chatbots assist with order tracking, product recommendations, and personalized shopping experiences, boosting customer engagement and conversions.
AI-powered assistants break language barriers and provide consistent support across websites, mobile apps, and messaging platforms.
Understand how your organization can leverage Conversational AI technology with the help of CDI. Work with our experts or give your team the tools and training to build successful AI assistants.
“It was a pleasure working with the CDI team. Each team member was extremely professional and brought deep expertise in their area of focus – AI training, copywriting, and conversation design.”
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“It’s been great working with CDI. They helped us get started quickly with the setup of our first chatbot and the first results are promising. Their consultants are knowledgeable, creative, and think along in order to build and maintain a good performing chatbot.”
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“Having the expert advice from CDI has really helped us to create with confidence the first version of the global Experience Strategy Framework and distribute it to the design community across all Vodafone markets.”
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“CDI is the leading expert in the conversational landscape and we’re really happy they shared their knowledge during the workshops with us. Moreover, we applaud them for making our students enthusiastic about this field of work!”
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When organizations want to have more interactions on their conversational channels than their contact centers have the capacity for, they reach for conversational AI solutions to automate a large part of the interactions.
But this is not easy to do. People and machines have different ways of interacting so building a good AI Assistant requires a unique understanding of technology, linguistics, and psychology.
CDI has worked with leading organizations around the world and has systemized the proven ways of creating successful AI Assistants and the enterprise capabilities that develop, manage, and grow these assistants: the CDI Standards Framework.
The CDI Standards Framework is a collection of proven strategies helping organizations deploy AI assistants at scale. Our knowledge is grounded in years of experience training successful conversational AI teams.
CDI certificates give you the skill set for each level so you make sure you are on track
CDI Standards Framework is a systematic approach to developing a conversational AI capability by ensuring Mindset, Skillset, Culture, and Systems are all developed in the right pace.
CDI Workflow
is a systemized approach to creating human centered and goal oriented AI Assistants at scale.
The workflow works for all conversational channels, is technology agnostic, and works for both declarative and generative AI approaches.
Get smarter, faster. See tangible results in less than 60 days. Work with our experts.
Our experts perform a detailed evaluation of your chatbot or voice assistant. We identify areas of improvement and provide actionable recommendations on how to improve.
Gain access to our world-class learning material covering everything from conversation design to AI training to AI ethics.
Put theory into practice. Level up your team’s knowledge through a series of interactive workshops on AI training and/or conversation design.
