)
)
Chatbots never sleep, they can handle customer inquiries around the clock. They’re great for answering frequently asked questions or performing tasks like checking an order status.
Courses
Use Case
Customer service 2.0
Conversational AI helps businesses provide 24/7 customer support, leading to greater efficiency and happier customers.
Done right, AI Assistants deliver instant responses while automating routine tasks, freeing agents for high-value interactions. This reduces wait times, enhances customer experience, and streamlines operations.
Today, customers have high expectations. At the same time, a lot of customer support operations have difficulty handling peak times and suffer from high turnover. Chatbots can alleviate some of that pressure.
Today, customers have high expectations. At the same time, a lot of customer support operations have difficulty handling peak times and suffer from high turnover. AI assistants can alleviate some of that pressure.
Chatbots never sleep, they can handle customer inquiries around the clock. They’re great for answering frequently asked questions or performing tasks like checking an order status.
Being able to provide instant responses to customer questions significantly reduces wait times, thereby reducing one of the biggest frustrations among customers.
Reduced wait times helps to relieve pressure on customer service agents and makes it easier for your organization to handle peak hours.
Consistent and accurate responses, combined with 24/7 availability, generally result in high customer satisfaction scores.
Done well, chatbots and voice assistants can lower operational costs by boosting automation rates and improving support center team experience. This in turn positively affects your bottom line.
Quickly respond to frequently asked questions such as store hours, return policies, or account information.
Efficiently manage customer complaints by guiding them through troubleshooting steps or escalating to human agents when necessary.
Offer detailed information about products, including specifications, availability, and pricing.
Provide up-to-date order tracking and manage customer expectations with proactive notifications.
Assisting customers in resolving technical issues with step-by-step guidance is the perfect way to utilize conversational AI.
LLMs empower agents to answer complex questions, complete transactions seamlessly, and route customers to the right specialist.
Generate accurate summaries of customer interactions, allowing agents to step into sensitive conversations that the AI assistant cannot handle and focus on building relationships.
Understand how your organization can leverage Conversational AI technology with the help of CDI. Work with our experts or give your team the tools and training to build successful AI assistants.
“It was a pleasure working with the CDI team. Each team member was extremely professional and brought deep expertise in their area of focus – AI training, copywriting, and conversation design.”
)
“It’s been great working with CDI. They helped us get started quickly with the setup of our first chatbot and the first results are promising. Their consultants are knowledgeable, creative, and think along in order to build and maintain a good performing chatbot.”
)
“Having the expert advice from CDI has really helped us to create with confidence the first version of the global Experience Strategy Framework and distribute it to the design community across all Vodafone markets.”
)
“CDI is the leading expert in the conversational landscape and we’re really happy they shared their knowledge during the workshops with us. Moreover, we applaud them for making our students enthusiastic about this field of work!”
)
When organizations want to have more interactions on their conversational channels than their contact centers have the capacity for, they reach for conversational AI solutions to automate a large part of the interactions.
But this is not easy to do. People and machines have different ways of interacting so building a good AI Assistant requires a unique understanding of technology, linguistics, and psychology.
CDI has worked with leading organizations around the world and has systemized the proven ways of creating successful AI Assistants and the enterprise capabilities that develop, manage, and grow these assistants: the CDI Standards Framework.
The CDI Standards Framework is a collection of proven strategies helping organizations deploy AI assistants at scale. Our knowledge is grounded in years of experience training successful conversational AI teams.
CDI certificates give you the skill set for each level so you make sure you are on track
CDI Standards Framework is a systematic approach to developing a conversational AI capability by ensuring Mindset, Skillset, Culture, and Systems are all developed in the right pace.
CDI Workflow
is a systemized approach to creating human centered and goal oriented AI Assistants at scale.
The workflow works for all conversational channels, is technology agnostic, and works for both declarative and generative AI approaches.
Get smarter, faster. See tangible results in less than 60 days. Work with our experts.
Our experts perform a detailed evaluation of your chatbot or voice assistant. We identify areas of improvement and provide actionable recommendations on how to improve.
Gain access to our world-class learning material covering everything from conversation design to AI training to AI ethics.
Put theory into practice. Level up your team’s knowledge through a series of interactive workshops on AI training and/or conversation design.
