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CDI Method Foundation Certificate in Conversation Design

CDI Method Foundation Certificate in Conversation Design

Certificate details

Exam duration
30 minutes
Retake
1
Format
online
Language
English

Certificate

CDIM

Backed by

AI Tech companies
Global consulting firms
Global organizations in Finance, CS, Health, Government, Telco, Energy
13K

Active Students

1.6K

Certified professionals

78 %

Average score

About

This certificate shows that you have a deep understanding of the Conversation Design Institute workflow, with an extra focus on human-centricity, sample dialogue, flowcharting, wizard-of-oz testing, and handover design.

Skills and competencies this certificate demonstrates

Earning the CDI Method Foundation certification shows that you understand how to create AI assistants that are helpful, human-centric, and easy to use. You’ll learn:

  • How to plan and structure AI projects using a step-by-step workflow.

  • How to design conversations that feel natural and meet user needs.

  • How to pick the right use cases to ensure AI adds real value.

  • How to collaborate effectively with different teams, from designers to developers.

  • How to improve AI assistants over time by testing and refining conversations.

Who is this certificate for?

This certification is great for:
  • Managers and teams who want to create AI assistants that work well for users.

  • Product managers, designers, and developers working with chatbots or voice assistants.

  • Anyone new to conversational AI looking for a clear, structured way to build better AI experiences.

Why should you get certified?

The CDI Method Foundation certification helps you stand out in the growing field of conversational AI. It proves that you understand the best practices for designing and improving AI assistants. Whether you’re starting out or want to sharpen your skills, this certification gives you the knowledge to build AI that works.

About the exam

The CDI Method Foundation certificate exam evaluates your knowledge of conversation design principles through multiple-choice questions. The exam typically takes around 30 minutes to complete, and a score of 70% or higher is required to pass. You have one opportunity to retake the exam if you do not pass on your initial attempt.

What training is necessary for this exam?

Here’s a list of the modules you should complete before taking this exam. Please be aware that for access to these modules you need the CDI Course Subscription Plan. The exam leading to the CDI Method Foundation certificate validates you as having a solid understanding of the following modules:

CDI Method Foundation

CDI Method Foundation

Learn CDI’s Method Foundation: the Conversational AI workflow that is helping teams around the world create human-centric and inclusive Conversational AI Assistants. From strategy to implementation, the CDI Method will help you reach your goals.

Reviews & testimonials

Hear from our students about their experiences and the impact of our programs.

Join students from 50 countries, certified by CDI

Cindy Cardol
Cindy Cardol
Stephen Lee
Stephen Lee
Tobias Ditzer
Tobias Ditzer
Lorraine Burrell
Lorraine Burrell
Austin Bedford
Austin Bedford
Matthew Smith
Matthew Smith
Marloes van der Stelt
Marloes van der Stelt
Francesco Palma
Francesco Palma

“I've been working as a Conversation Designer for about a year now and I wanted to learn more about training the model. So I did! Thanks Conversation Design Institute for the great course!”

Rick Witjes
Aliena Cai
6:11 min

“I have been through my share of corporate educations, but this hands down one of the best. Conversation Design Institute Conversation Design is masterfully presented by Hans van Dam and provides great hands on advice on ways how to make bots speak human! ”

Jan Jurjević

These companies rely on CDI’s certificates for their CAI teams

Getting certified

To get certified, you will need to complete the exam for the selected certificate, which includes one free resit.

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Start your journey today

At CDI you decide how to learn and when you want to get certified. This means that it is possible to take the exam as a standalone option, without a prior subscription. But we recommend that you subscribe to the Course Subscription first in order to gain the knowledge needed to pass the exam with flying colors.

Study first

To follow the CDI Method Foundation course you must subscribe to the Course Subscription. This will give you unlimited access to all course content and modules - not just the CDI Method Foundation modules!


Take certificate exam

Once you feel ready to get certified, just purchase the CDI Method Foundation exam, complete it and earn your CDI Method Foundation certificate.


FAQs

What happens if I don't pass the exam?

If you don’t pass the final exam, you can reach out to student support and request personalized feedback and recommendations for further studying. When you feel confident you can request one retake.

How many times can I retake the exam?

Your initial exam purchase includes one free retake. If you require further attempts, each subsequent retake will need to be purchased separately.

Is there a waiting period before I can retake the exam?

There is no mandatory waiting period before you can retake the exam. That said, we really encourage you to take a little time to look over the feedback from your last attempt and brush up on the course materials before trying again. It'll definitely boost your chances of passing!

Who should I contact if I have questions about the exam?

Please contact our support team at [email protected] for any exam-related inquiries.

For businesses

Our clients trust and come back to us, because they see tangible and lasting results. Here’s how we can help.

Auditing

Auditing

Hold yourself to a higher standard. Conversation Design Institute can assess your team, technology, and organization. We provide expert recommendations on how to improve.

Team training and certification

Team training and certification

Bridge the gap between theory and practice. Grow your team’s knowledge and confidence with our training and certification programs.

Consulting

Consulting

Work with our world-class team on a project or on-going basis. Get support on launching or scaling your conversational AI initiatives through our consulting services.