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AI assistants provide round-the-clock service, handling common questions around data usage, billing, or troubleshooting basic connectivity issues at any time of day or night.
Courses
Use Case
Transforming Telecoms with Conversational AI
By leveraging AI in customer service, telecom providers deliver faster, more efficient, and personalized experiences.
AI assistants handle high volumes of inquiries, automate tasks like bill payments and troubleshooting, and provide instant responses—reducing workload, improving resolution times, and enhancing the AI and customer experience.
In today's connected world, telecommunications customers have increasingly high service expectations, while many telecom support teams struggle with managing peak call volumes and staff retention challenges.
Today, customers have high expectations. At the same time, a lot of customer support operations have difficulty handling peak times and suffer from high turnover. AI assistants can alleviate some of that pressure.
AI assistants provide round-the-clock service, handling common questions around data usage, billing, or troubleshooting basic connectivity issues at any time of day or night.
Customers want answers quickly. Reducing wait times addressing one of the most frequent sources of frustration in telecom customer service.
During peak periods, such as service outages or new device launches, the reduced response times help decrease the burden on support staff.
Customer satisfaction typically improves with consistent, accurate responses and 24/7 availability, particularly for routine technical support and account management questions.
A strong AI assistant can aid in promoting and personalizing special offers and seasonal brand and marketing campaigns.
AI assistants can guide customers through billing inquiries, provide payment reminders, and enable secure transactions.
Automate processes like activating new services, porting numbers, upgrading packages and let your chatbot identify upsell opportunities for you.
Guide customers through diagnosing and resolving technical issues, such as slow internet or network outages, so your human agents can spend time on other questions.
Understand how your organization can leverage Conversational AI technology with the help of CDI. Work with our experts or give your team the tools and training to build successful AI assistants.
“It was a pleasure working with the CDI team. Each team member was extremely professional and brought deep expertise in their area of focus – AI training, copywriting, and conversation design.”
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“It’s been great working with CDI. They helped us get started quickly with the setup of our first chatbot and the first results are promising. Their consultants are knowledgeable, creative, and think along in order to build and maintain a good performing chatbot.”
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“Having the expert advice from CDI has really helped us to create with confidence the first version of the global Experience Strategy Framework and distribute it to the design community across all Vodafone markets.”
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“CDI is the leading expert in the conversational landscape and we’re really happy they shared their knowledge during the workshops with us. Moreover, we applaud them for making our students enthusiastic about this field of work!”
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When organizations want to have more interactions on their conversational channels than their contact centers have the capacity for, they reach for conversational AI solutions to automate a large part of the interactions.
But this is not easy to do. People and machines have different ways of interacting so building a good AI Assistant requires a unique understanding of technology, linguistics, and psychology.
CDI has worked with leading organizations around the world and has systemized the proven ways of creating successful AI Assistants and the enterprise capabilities that develop, manage, and grow these assistants: the CDI Standards Framework.
The CDI Standards Framework is a collection of proven strategies helping organizations deploy AI assistants at scale. Our knowledge is grounded in years of experience training successful conversational AI teams.
CDI certificates give you the skill set for each level so you make sure you are on track
CDI Standards Framework is a systematic approach to developing a conversational AI capability by ensuring Mindset, Skillset, Culture, and Systems are all developed in the right pace.
CDI Workflow
is a systemized approach to creating human centered and goal oriented AI Assistants at scale.
The workflow works for all conversational channels, is technology agnostic, and works for both declarative and generative AI approaches.
Get smarter, faster. See tangible results in less than 60 days. Work with our experts.
Our experts perform a detailed evaluation of your chatbot or voice assistant. We identify areas of improvement and provide actionable recommendations on how to improve.
Gain access to our world-class learning material covering everything from conversation design to AI training to AI ethics.
Put theory into practice. Level up your team’s knowledge through a series of interactive workshops on AI training and/or conversation design.
