Welcome to the CDI Academy!

Master Conversational AI with our comprehensive training, certifications, and expert support. Explore courses on Prompt Design, Conversation Design, LLMs, and more.

Unlock exciting opportunities with a CDI certification and join 4,000+ graduates shaping the future of Conversational AI at top companies worldwide.

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Our courses and course modules

Conversation Designer

Conversation Designer

This technology-agnostic course teaches you to design human-centric, inclusive, and goal-oriented AI Assistants. Learn strategies, methods, and design patterns for creating great conversational experiences—applicable to all Conversational AI use case...

10 hours
4 modules
CDI Method Foundation

CDI Method Foundation

Learn CDI’s CAI Method—the test-and-tried Conversational AI workflow helping teams worldwide build human-centric, inclusive AI Assistants. This course is the starting point for managers and functional teams wanting to learn about creating great Conve...

9 hours
1 modules
AI Trainer

AI Trainer

In this AI Trainer Course, learn to train AI Assistants to understand human language. Designed for those building human-centric, goal-oriented assistants, it covers conversational AI training, language model nuances, and dialogue implementation. Whet...

8 hours
3 modules
AI Ethics

AI Ethics

Learn to integrate ethical principles and compliance into AI Assistants with our AI Ethics Course Online. Designed for conversation designers, AI trainers, and business stakeholders, it covers conversational AI social and ethical considerations, risk...

5 hours
1 modules

Browse CDI’s entire library of 500+ videos

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Our certificates

AIT1 Certificate

AIT1 Certificate

The AIT1 Certification focuses on the fundamentals of AI training, teaching you to train AI Assistants to process human language. Learn the mindset and skills to build human-centered, inclusive chatbo...

75 minutes
Online
CDI Method Foundation

CDI Method Foundation

The CDI Method Foundation Certification validates your ability to design effective AI assistants using a structured workflow. Demonstrate expertise in selecting use cases, designing intuitive interact...

30 minutes
Online
CXD1 Certificate

CXD1 Certificate

The CxD 1 Certificate validates your expertise in CDI’s human-centered approach. Demonstrate skills in sample dialogues, flowcharting, user testing, and handover design. This industry-recognized crede...

50 minutes
Online
CXD2 Certficiate

CXD2 Certficiate

The CxD 2 Certificate validates your expertise in crafting compelling conversational experiences. Demonstrate skills in writing captivating dialogue, defining brand voice, and optimizing conversation...

50 minutes
Online

Getting certified

To get certified, you will need to complete the exam for the selected certificate, which includes one free resit.

CDI Certificates

From $ 499.00

CDI Certificates

CAIC - CAI Consultant

CAIC - CAI Consultant

What do our students say

Hear from our students about their experiences and the impact of our programs.

“This journey has been incredibly enriching, providing me with deep insights into designing effective bot-human conversations, workflows, and use cases. I’m excited about the potential to revolutionize IVR systems, transforming them into truly human-like conversational experiences. This certification is a significant step towards making that vision a reality. ”

Anuj Dutta

“Thrilled to be a certified conversational copywriter as of today. I thorougly enjoyed learning where I can improve the writing for our internal chatbot, especially in regards to the psychological aspects. I would absolutely recommend Conversation Design Institute’s courses. Now to write better copies for Swisscom‘s digital helper, Blu. ”

Tanja Veil

“I recommend the conversation design course to anyone interested in content writing at the micro level or content production at scale as there are many great nuggets of wisdom that help you understand what makes conversations valuable between humans and machines. ”

Dr. Angela Carlton-Devitt

“It was a pleasure working with the CDI team. Each team member was extremely professional and brought deep expertise in their area of focus – AI training, copywriting, and conversation design.”

Rick Witjes

“I have been through my share of corporate educations, but this hands down one of the best. Conversation Design Institute Conversation Design is masterfully presented by Hans van Dam and provides great hands on advice on ways how to make bots speak human! ”

Jan Jurjević
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“I think the content is absolutely spot on, and it's difficult to find the same content from other courses or from the internet. I also really like the examples that are provided throughout the course. I also like the career opportunities behind the certificate, because this institution worked their way to let many tech companies recognize them, so many companies actually recognize this certificate.”

Aliena Cai

News, Trends & Updates

Discover insightful blogs and articles from CDI

Test Blog for Review

Test Blog for Review

Jen and Daniel's test blog for review

Apr 18, 2025
4 min read
CDI Talks AI Agents at KPMG Hackweek 2025

CDI Talks AI Agents at KPMG Hackweek 2025

Recently, our own Jurgen Gravestein joined industry leaders at KPMG's innovative Hackweek 2025 event...

Apr 16, 2025
4 min read
May Webinar: Conversational AI Maturity

May Webinar: Conversational AI Maturity

Looking to take your organization's conversational AI program to the next level? Our upcoming webina...

Apr 11, 2025
3 min read
New Course Release: Mastering Content Structure for LLMs

New Course Release: Mastering Content Structure for LLMs

This course deep dives into why structured content is essential for delivering effective, compliant,...

Mar 28, 2025
4 min read
April Business Solutions Webinar Series

April Business Solutions Webinar Series

Join CDI’s April Business Solutions Webinar Series to explore our core Conversational AI services—Au...

Mar 21, 2025
3 min read
CDI Rebrand & Next-Gen Learning Platform

CDI Rebrand & Next-Gen Learning Platform

Amsterdam & Austin based Conversation Design Institute (CDI), the global leader in Conversational AI...

Mar 3, 2025
4 min read
Career paths in Conversational AI

Career paths in Conversational AI

The world of conversational AI offers exciting career opportunities for individuals passionate about...

Feb 26, 2025
5 min read

Resources

Explore insights and tools from Conversation Design Institute, empowering you to successfully implement conversational AI solutions.