Courses
Learning the fundamental skills to build successful AI assistants has never been easier. Take advantage of CDI’s Team Training & Certification programs by obtaining a yearly license for your team. You will benefit from full course access, industry-recognized certification, workshops, and CDI Office Hours.
Organizations around the world recognize CDI’s conversational AI training courses, workshops and certification programs. Our programs are designed to teach your team the essentials in Conversation Design, AI Training, Prompt Design and more. Team training and Certification is the quickest way to building a competent, high-performing team.
CDI’s Enterprise subscription gives your team access to:
CDI's knowledge base and training with over 700+ videos
Customized team training and certification program
Enterprise dashboard with team progress, access management and reporting
Workshops
Access to expert classes and webinars
Access to recordings of events, classes and webinars
Recurring Auditing against CDI Standards
Expert office hours
Consulting services
Our hands-on, collaborative workshops are the perfect tool to bridge the gap between theory and practice. Boost your team’s confidence and turn your team into competent conversational AI professionals.
Workshops are technology-agnostic and applicable to all industries. Programs usually consist of multiple sessions on a weekly or bi-weekly basis. Programs can be tailored to the skill and knowledge-level in the team.
Group size: max. 15 people. Bigger groups and/or full-day workshops are possible (upon request).
Learn about CDI’s proven workflow for conversational AI teams developed through real client projects worldwide. Our workshops teach both the theoretical foundations and practical implementation of the CDI Method, helping you elevate the effectiveness of your entire team.
Learn about the design patterns that make up good conversational experiences: from fundamentals like acknowledgements, confirmations and prompts to more advanced design patterns for managing emotions.
Learn about the theory and the practice of making AI assistants understand what your customers say. From training phrase hygiene to cleaning training data, intent architecture, managing context and setting conditions.
Prompt design is the skill of guiding large language models (LLMs) to act the way you want them to. Our workshops cover both the theoretical and practical know-how of working with LLMs, the common pitfalls, and best practices.
Designing for voice is an art in and of itself. Our workshops cover the intricacies of creating and building real-time experiences that are intuitive and adhere to voice design best practices.
Personality is an integral part of designing AI assistants that are on-brand and resonate with your audience. Learn about the science behind persona and how it shapes the user experience.
Behavior design is all about managing emotions and expectations of your users during conversation. Learn how AI assistants should handle complaints, show empathy or deliver bad news.
Top up your training program with CDI Office Hours. Keep an expert in the loop with weekly co-design or mentoring sessions. This way your team has access to a CDI expert at all times.
Level up your conversational AI practice to ensure your AI assistant reaches its full potential. Start today.
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“CDI is the leading expert in the conversational landscape and we’re really happy they shared their knowledge during the workshops with us. Moreover, we applaud them for making our students enthusiastic about this field of work!”
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Our seasoned experts help brands to design, build and maintain best-in-class AI assistants. So if you want to hit the ground running or you need help scaling your team, get in touch.
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