May Webinar: Conversational AI Maturity

If you couldn't make it to the European Chatbot Summit 2025 this March, you're in luck! Due to overwhelming positive feedback, we’re bringing our strategic masterclass directly to you as a free webinar on Thursday the 8th of May at 4pm CET.

Consultants Jasper Klimbie and Jurgen Gravestein recently led a packed interactive strategy session at the European Chatbot Summit in Edinburgh, helping organizations assess and advance their conversational AI initiatives. Now, you can access these same insights without having to travel to Scotland!

In a 1-hour session, our consultants will help you identify exactly where your organization stands in its conversational AI journey to maturity – and help you define your next step.

What you'll learn:

A practical understanding of the CDI Standards Framework: a technology-agnostic approach designed for building and scaling successful AI assistants

• Insight into best practices from Fortune 500 companies achieving higher automation rates, better customer satisfaction, and lower costs-to-serve
• A rapid-fire assessment to highlight your current maturity level across 4 critical dimensions: skillset, mindset, culture, and systems
• Actionable next steps tailored to your organization's current maturity level

Over years of working with enterprise teams, we’ve observed that organizations following a structured framework consistently outperform those taking an ad-hoc approach to conversational AI.

The CDI Standards Framework distills these learnings into a practical methodology that helps teams align their efforts, prioritize effectively, and build solutions that genuinely deliver business value.

This webinar is particularly interesting to teams that already have something going – and are looking to define their next step. It is perfect for:

• Team leaders looking to launch or scale conversational AI initiatives
• Practitioners seeking to learn about activities that improve their current way of working
• Anyone responsible for customer experience or automation strategy

This session will be led by Jasper Klimbie and Jurgen Gravestein.

Jasper - with his background in screenwriting and conversation design at Google - brings a human-centric approach to AI assistant development. Beyond his consulting work helping clients design, build, and optimize AI assistants, he’s an educator in CDI's Academy and a frequent speaker at industry events.

Jurgen combines his background in Philosophy and Creative Writing with deep practical experience. Together with his colleagues, he has trained over 100+ conversational teams worldwide, working with major organizations like Lidl, PepsiCo, Vodafone, Rabobank, and Mercedes throughout their chatbot lifecycle – from vision to design to implementation support.

We look forward to seeing you join us on Thursday the 8th of May at 4pm CET.