Conversational AI - Lessons from the Real World

Conversation Design Institute
Conversation Design Institute • 18 Oct, 2024 • 2 min. read

Register now here for our upcoming webinar with Jasper Klimbie, Conversational AI consultant at CDI and Bas Hiemstra Solutions Consultant at Verint, on 14th of November at 4pm CET.

Conversational AI (CAI) is the transformative technology that enables businesses to connect with customers on a massive scale. Its implementation can deliver value for businesses and their customers in many ways. But some companies succeed much better than others. Why?

In this webinar Verint and CDI will share insights and experiences from the field - proven steps to realise the promise of Conversational AI. 

While sharing the current trends and expectation from our clients and contacts, we will touch on: 

  • The importance of a strong multidisciplinary team
  • A culture of agility focused on optimization and innovation
  • A reliable workflow to prevent constant adjustments 

All this requires a clear vision of AI and how to deploy it in a both effective and ethical manner, without risking damage to the brand and reputation. Learn from real-world experiences:

  • Where you are now in your Conversational AI journey
  • How to determine the focus of your project
  • How to maintain this focus in the long term
  • How to determine how you answer customer questions
  • How to use LLMs to address your challenges 

The rise of LLMs promises much and gives the world of Conversational AI a new lease of life. The ideal of automating all possible customer questions seems a matter of time. But reality is stubborn - it turns out that existing and new challenges can still throw a spanner in the works. That's what this webinar is about.

About the speaker

Bas Hiemstra, Solutions Consultant, Verint:
For over 25 years, Bas has been assisting organizations in selecting and implementing solutions that elevate CX, particularly in the sales and post-sales phases of the customer lifecycle. Bas' expertise includes Conversational AI (Chatbots/Virtual Assistants), Knowledge Management, Semantic Search, and Chat & Omnichannel platforms. 

Bas has a wealth of experience having worked with clients across the globe including  ING Bank (NL, DE), Western Union (USA),  IAG Insurance (AU), Interpolis (NL), Air France (FR), KLM (NL), Lufthansa (DE), United Airlines (USA), Telekom (DE, AT, GR, RO, HR, MK),  and, Vodafone (NL) to name a few.

Jasper Klimbie, Conversational AI Consultant, CDI:
Jasper primarily designs, builds, and optimizes human-centric AI assistants at CDI Services - the strategy and delivery branch of Conversation Design Institute. He has also been involved in CDI's Academy running expert masterclasses, and frequently speaks at public engagements and industry events to educate and inspire around the possibilities of Conversational AI.

Don't miss out on this engaging session and register now!