Real Results with Conversational AI and LLM at Frankwatching 2024
This autumn on the 19th of September in Jaarbeurs, Utrecht Verint and the Conversation Design Institute (CDI) will join forces for a 60 min workshop titled "Why Achieving Results with Conversational AI and LLM Isn't a Given" at the leading Dutch event “Conversational Conference”. Bas Hiemstra (Verint) and Jasper Klimbie (CDI) will highlight both the conditions for success and common pitfalls. Join us from 14:05-15:55 at the Expedition hall!
Transformative power
Conversational AI (CAI) is the transformative technology that enables businesses to connect with customers on a large scale. Its applications can deliver significant value for the customer experience (CX) in various ways, such as:
- Transactional self-service with virtual assistants for both voice and digital channels
- Agent-assist applications that provide real-time support to employees
- Improved accessibility of knowledge in knowledge bases
However, some companies are more successful in realizing value than others. Success depends on:
- A strong multidisciplinary team, as conversational AI is more than just an IT project
- A culture of agility focused on optimization and innovation
- A reliable workflow to prevent constant adjustments
All of this requires a clear vision of AI and how to deploy it in both an effective and ethical manner, without risking damage to the brand or reputation.
Rising to the challenge
The rise of LLMs holds great promise and gives the world of Conversational AI new momentum. The ideal of automating all possible customer inquiries seems like only a matter of time. But the reality is more stubborn - it turns out that existing and new challenges can still throw a spanner in the works. This workshop is about these challenges.
Learn from real-world experiences:
- Where you stand now in your Conversational AI journey
- How to define the focus of your project
- How to maintain this focus in the long term
- What the ideal composition of your team looks like
- How to determine the best way to answer customer questions
- How to use LLMs to address your challenges
Attending this workshop will provide you with practical insights and actionable strategies to overcome the common challenges in deploying Conversational AI and Large Language Models (LLMs). You'll learn from real-world experiences on how to effectively define and maintain project focus, build the ideal team, and use LLMs to enhance customer interactions. By the end of the session, you’ll be equipped with the knowledge to unlock the full potential of Conversational AI, ensuring your initiatives deliver real, measurable value to your organization.
“Bas and I are really looking forward to an interactive session with you to share our experiences and give you unique insights to help you build success!” Jasper Klimbie (CDI)
Don’t miss this unique opportunity and meet us at the conference! You can secure your tickets now here.
We can’t wait to see you!
