)
)
){kind=logo}
Courses
The world of conversational AI offers exciting career opportunities for individuals passionate about technology, communication, and user experience. Conversation designers, AI trainers, and AI engineers are well-established and much-needed roles. At CDI, we can help you unlock these opportunities through specialized training and certification programs, enabling you to thrive in this growing field.
A conversation designer makes sure AI assistants speak in a way that’s productive for both the business and the customer. In some use cases they write the scripts, in some use cases they prompt an LLM to speak in a certain way. This role requires a blend of creativity and technical know-how ensuring that AI assistants provide natural and helpful responses.
Skills required: UX design, linguistics, AI technology
Technology understanding: Basic understanding of conversational platforms, no programming required.
Personality traits:
Salary range (USD): The salary ranges described below come from job postings in the US and they may vary per region and vertical.
Certificates: CXD1 Certificate, CXD2 Certificate
The AI trainer implements dialogues and ensures the AI Assistant continues to learn and improve over time. By training AI systems to understand user input accurately, AI trainers play a critical role in optimizing an AI Assistant’s performance.
Skills required: Data analysis, natural language understanding (NLU)
Technology understanding: Familiarity with NLP/NLU tools and a deep understanding of conversational platforms
Personality traits:
Salary range (USD): The salary ranges described below come from job postings in the US and they may vary per region and vertical.
Certificates: AIT1 Certificate, AIT2 Certificate
Prompt designers, also commonly referred to as AI engineers or AI developers, build and maintain the technical systems that power AI assistants, with a special focus on generative AI. This role is highly technical, requiring expertise in programming and AI frameworks.
Skills Required: Programming (Python, Java, C++), machine learning, AI frameworks
Technology Understanding: Proficiency in languages like Python and C++ for developing AI systems, as well as frameworks like TensorFlow, PyTorch, and Azure AI for deploying models.
Personality Traits:
Salary Range (USD): The salary ranges described below come from job postings in the US and they may vary per region and vertical.
Certificates: PD1 Certificate, PD2 Certificate
With demand increasing across industries, now is the perfect time to pursue a career in Conversational AI. Beyond the three roles described above, there are a number of emerging roles and titles within the industry. In the near future, roles and responsibilities will continue to evolve and CDI keeps a close eye on the developments.
Here are some other common roles:
Data Scientist: Analyzes conversational data and provides insights that optimize performance.
AI Product Owner: Bridging strategy, technology, and user needs through intelligent product development.
AI Project Manager: Oversees the project lifecycle, ensuring collaboration between team members and timely delivery.
Customer Experience Specialist: Ensures that Conversational AI solutions fit seamlessly within the broader customer experience strategy.
UX Designers / UI Designers / Interaction Designers: Conversational AI teams work closely together with other teams and roles. You often find UX Researchers, UX Designers, UI Designers, and other roles embedded with the team or closely associated with it.
As the technology continues to advance, Conversational AI professionals must remain agile and committed to continuous learning. The landscape of AI is dynamic, with new tools, techniques, and opportunities emerging rapidly.
By staying curious, upskilling yourself, and fostering a forward-thinking mindset, you can position yourself at the forefront of an exciting new field. CDI remains dedicated to supporting professionals through ongoing education, cutting-edge certification programs, hands-on workshops and consulting services to support enterprises worldwide.
