Perfect if you...
- … already work with chatbots or voice assistants
- … want to get started in the booming field of conversation design
- … have a background in user experience design, customer service, content management, marketing, product design, or writing
Our students work for brands like
The role of the Conversation designer
Conversation Designers focus on human-centricity, sample dialogue, flowchart design, user testing, and hand-overs. They make sure that people feel understood and have a good experience.
Organizations around the world are looking for conversation designers that help them create human-centric chatbots and voice assistants. This certificate tells them that you have the needed skill set and can onboard their team quickly.
What you will learn
Conversation Design Workflow
User Needs & Bot Needs Canvassing
Sample Dialogue
Flowcharting and hand-overs
Wizard of Oz Testing
Writing Fundamentals
What you will get
- 80+ video lectures
- New lectures added frequently
- Examples and hands-on advice
- Quizzes to test your knowledge
- Downloadable templates and canvases
- Invites to virtual meetups and live webinars
- Access to the latest research
- Deep knowledge of a proven methodology
- Clear understanding of designing AI Assistants like chatbots and voice assistants
Certificate worth $ 695
Free exam retake