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Hold yourself to a higher standard. Conversation Design Institute can assess your team, technology, and organization. We provide expert recommendations on how to improve.
Course
Conversation Design Course
Industry Certification Series
Entry requirements
None
Complexity Level
Intermediate
Length of the Course
10 Hours (2.5 hours per week for 4 weeks)
Format
Online
Subtitles Available
English
Your instructor
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Certificates
CXD1
CXD2
13K
Active Students
2.5K
Companies
50
Countries
Welcome to the Conversation Designer Course. We have reimagined how students learn, making it easier than ever to dive into this exciting field.
Our courses are made up of learning modules covering the strategies, methods, and design patterns that every conversation designer should learn and know about. This format allows you to:
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Explore individual topics that interest you most
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Learn at your own pace
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Build a personalized learning path
By completing all required modules, you'll gain a comprehensive understanding of the art of designing conversations and what it takes to become a successful conversational AI professional.
For those seeking certification, there is the opportunity to earn two industry-wide recognized certificates along the way.
The course
This course is fundamental for everyone working in conversational AI. You will learn about the psychology behind human-computer interaction, the design approaches that make up good conversations, and the Conversation Design Institute Method that ensures consistency in your work.
What you will learn
At the end of the course you will be able to:
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Use a proven method that helps create winning AI assistants
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Develop user journeys into clear dialogue that drives user behavior
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Collaborate effectively in an enterprise environment
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Stand your ground as a designer in an engineering environment
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Apply principles ad design patterns to every chatbot conversation
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Identify which use cases should be generative and declarative
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Have a Skillset that can be used with every conversational Ai technology, both generative and declerative
Is this the right course for me?
Watch this video to find out
Flexible Payment options
Modules
CDI Workflow
Learn the Conversation Design Institute workflow with extra attention to human-centricity, sample dialogue, flowchart design, wizard-of-oz testing, and long-tail design.
Conversation Design Fundamentals
Learn what Conversation design is. And learn how to apply all the fundamental conversation design principles and techniques, to create a successful Conversational AI agent.
CXD1
Persona Development
Learn about how to create or refine your conversational AI persona. Learn how to create content to flesh out that personality and make your conversational AI even more engaging.
Behavior Design
Learn what makes people act, and learn how to apply behavioural psychology in your Conversational AI. Create great experiences for your customers.
CXD2
Download the full course syllabi
Curious about what you'll learn?
Download the full syllabi for both Conversation Designer certificates below:
Conversation Designer Certificate (CxD 1)
Get the full breakdown of modules, skills, and tools you'll learn to start designing human-centered AI conversations.
Advanced Conversation Designer Certificate (CxD 2)
Explore how to take your conversation design skills further with tone of voice, behavioral psychology, and complex dialogue design.
Skills you’ll learn
At the end of the course you will be able to:
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Identify use cases
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Understand user personas
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Develop tone of voice
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Understand user needs
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Create first drafts
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Implement fundamental design patterns
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Collaborate with AI Trainers, Prompt Designers, and Developers
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Monitor performance and improve deployed chatbots
What’s included
Subscribe to the Conversation Designer Course and you’ll have access to:
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All conversation design course modules
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All other course modules
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More than 250 videos total
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Regular Expert Classes
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Regular webinars
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Quizzes
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Downloadable canvasses
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Discounts to global CDI events
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Access to CDI Alumni Network
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Industry-wide recognized certification
Additional benefits
Exclusive access to our Expert Classes
Join virtual live expert classes and learn from the best. CDI hosts weekly live classes with experts from technology companies, leading university researchers, and enterprise practitioners. In these classes, you will learn about the latest developments, you can ask questions, and connect with your peers.
Join our online community
CDI Alumni are worldwide and work at all kinds of organizations. You will find a welcoming community that is always ready to support you in your journey and guide you to the next phase in your career. Connect, share insights, ask questions, access the international job board, and get access to special alumni perks and discounts.
Live events, webinars and hackathons
As a student, you get discounts to all other CDI events. Whether it's a Conversation Design Festival with 1000+ people online, or the in-person Beyond Boundaries festival, you will have early access and a student rate.
Exams & certificates
CDI’s Certificates have become the gold standard for people working in conversational AI. Many enterprises require their teams to be CDI certified to ensure quality in their operations. To be awarded the certificate, you’ll have to take a multiple-choice exam based on the content in the course modules.
Reasons to get certified
Professional credibility:
A CDI certification validates your expertise and knowledge in the field of conversation design, enhancing your professional credibility and reputation
Industry recognition:
The certification is recognized within the industry, making you stand out to employers, clients, and peers as a qualified and competent professional in conversation design.
Career advancement:
With a CDI certification, you are better positioned for career growth opportunities, promotions, and higher salary prospects. It demonstrates your commitment to professional development and mastery of relevant skills.
Skill validation:
The certification process ensures that you have a comprehensive understanding of conversation design principles, techniques, and best practices, providing a benchmark for your skills.
Competitive advantage:
The certification process ensures that you have a comprehensive understanding of conversation design principles, techniques, and best practices, providing a benchmark for your skills.
Networking opportunities:
Being certified by CDI connects you to a network of professionals, experts, and organizations in the conversation design community, offering opportunities for collaboration, mentorship, and knowledge sharing
Access to resources:
Certified professionals often gain access to exclusive CDI resources, tools, and ongoing education, helping you stay updated with the latest trends, technologies, and advancements in the field.
Enhanced quality of work:
The training and knowledge gained through CDI certification enable you to create higher-quality conversations.
Conversation Designer Certificates
The training and knowledge gained through CDI certification enable you to create higher-quality conversations.
Reviews & testimonials
Hear from our students about their experiences and the impact of our programs.
Join students from 50 countries, certified by CDI
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Cindy Cardol
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Stephen Lee
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Tobias Ditzer
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Lorraine Burrell
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Austin Bedford
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Matthew Smith
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Marloes van der Stelt
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Francesco Palma
“I've been working as a Conversation Designer for about a year now and I wanted to learn more about training the model. So I did! Thanks Conversation Design Institute for the great course!”
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“I have been through my share of corporate educations, but this hands down one of the best. Conversation Design Institute Conversation Design is masterfully presented by Hans van Dam and provides great hands on advice on ways how to make bots speak human! ”
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Team training & certification
Are you serious about scaling conversational AI in your organization? Invest in your team's ability to deliver with CDI’s team training and certification programs.
CDI provides tailored learning experiences, bringing your entire team up to speed on the latest industry practices.
Through collaborative workshops, hands-on projects, and expert-led sessions, we ensure your team develops a shared understanding and structured approach to conversation design.
With team certification you validate your team's expertise, boosting confidence and productivity, making sure they are capable of delivering best-in-class experiences that deliver value to your business and your customers.
Trusted by global brands
Career opportunities
The world of Conversational AI is constantly evolving. Roles change, technologies advance, and new possibilities emerge. Your learning journey doesn’t end with our courses.
Go to our curated Career Paths page to explore what your career journey might look like in the world of Conversational AI.
Based on your organization, technology stack, and business goals we help you understand what your ideal team should look like. We have a learning path for every member of your Conversational AI team.
Need help understanding the right combination for your organization, technology stack and business goals?
Also get access to these top courses
FAQs
Can I complete the training on desktop and mobile?
Absolutely! Our platform is fully optimized for both desktop and mobile devices. For the best on-the-go learning experience, we recommend downloading our app.
Once I've purchased the course subscription, how does it work?
Great question! After purchasing, you'll gain immediate access to our comprehensive course materials. You can learn at your own pace, revisit lessons, and engage with our supportive community.
How quickly can I start learning online?
We're excited to have you join us! Once your payment is processed, you'll be enrolled instantly and will receive the access details via email. You can then dive right into the course.
Do I need anything specific, such as software to complete this course?
No special software required! All you need is a device with internet access. Whether it's your laptop, tablet, or smartphone, you're ready to learn.
Can I cancel my order and get a refund?
We're confident you'll love our courses, but if you feel that the program is not for you, we offer a 3-day money-back guarantee. This is enough time for you to explore the modules and make an informed decision. Simply contact us at support@conversationdesigninsitute.com and you will be assisted accordingly.
If I'm buying more than 1 user access, can I get a discount?
Absolutely! We offer special discounts for multiple user licenses. Please contact our sales team at clientservices@conversationdesigninstitute.com for more details and to explore the best options for your team.
Courses
Certificates
Subscription Plans & Pricing
Bill yearly
Save 20%
Bill monthly
Course plan
$ 49.95/month ($ 599.40 over 12 months)$ 39.96/month ($ 479.52 billed yearly)
Designed for professionals seeking to enhance their expertise in Conversational AI.
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Access to all CDI courses (Current and future)
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Quizzes to test your knowledge
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12+ Closed expert-led classes per year
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Regular new content
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Expert classes and webinars
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Access to recordings of events, classes and webinars
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Supporting diversity scholarships
Enterprise plan
Custom pricing
For businesses looking to elevate their AI teams' capabilities.
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Access to CDI's knowledgebase and training with over 700 videos
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Customized team training and certification program
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Enterprise dashboard with team progress, access management and reporting
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Bespoke workshops
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Access to expert classes and webinars
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Access to recordings of events, classes and webinars
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Recurring Auditing against CDI Standards
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Consulting services
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Supporting diversity scholarships
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Mastery certification package including 10 separate certificates
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Onboarding of the team with CDI specialist
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Dedicated account manager to support students as they progress
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Free Conversational AI Maturity Assessment
For businesses
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