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Welcome to the Conversation Designer Course. We have reimagined how students learn, making it easier than ever to dive into this exciting field.
Our courses are made up of learning modules covering the strategies, methods, and design patterns that every conversation designer should learn and know about. This format allows you to:
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Explore individual topics that interest you most
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Learn at your own pace
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Build a personalized learning path
By completing all required modules, you'll gain a comprehensive understanding of the art of designing conversations and what it takes to become a successful conversational AI professional.
For those seeking certification, there is the opportunity to earn two industry-wide recognized certificates along the way.
The course
This course is fundamental for everyone working in conversational AI. You will learn about the psychology behind human-computer interaction, the design approaches that make up good conversations, and the Conversation Design Institute Method that ensures consistency in your work.
What you will learn
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Use a proven method that helps create winning AI assistants
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Develop user journeys into clear dialogue that drives user behavior
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Collaborate effectively in an enterprise environment
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Stand your ground as a designer in an engineering environment
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Apply principles ad design patterns to every chatbot conversation
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Identify which use cases should be generative and declarative
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Have a Skillset that can be used with every conversational Ai technology, both generative and declerative
Is this the right course for me?
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Flexible Payment options
Modules
Download the full course syllabi
Curious about what you'll learn?
Download the full syllabi for both Conversation Designer certificates below:
Conversation Designer Certificate (CxD 1)
Get the full breakdown of modules, skills, and tools you'll learn to start designing human-centered AI conversations.
Advanced Conversation Designer Certificate (CxD 2)
Explore how to take your conversation design skills further with tone of voice, behavioral psychology, and complex dialogue design.
Skills you’ll learn
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Identify use cases
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Understand user personas
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Develop tone of voice
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Understand user needs
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Create first drafts
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Implement fundamental design patterns
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Collaborate with AI Trainers, Prompt Designers, and Developers
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Monitor performance and improve deployed chatbots
What’s included
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All conversation design course modules
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All other course modules
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More than 250 videos total
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Regular Expert Classes
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Regular webinars
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Quizzes
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Downloadable canvasses
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Discounts to global CDI events
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Access to CDI Alumni Network
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Industry-wide recognized certification
Additional benefits
Exclusive access to our Expert Classes
Join virtual live expert classes and learn from the best. CDI hosts weekly live classes with experts from technology companies, leading university researchers, and enterprise practitioners. In these classes, you will learn about the latest developments, you can ask questions, and connect with your peers.
Join our online community
CDI Alumni are worldwide and work at all kinds of organizations. You will find a welcoming community that is always ready to support you in your journey and guide you to the next phase in your career. Connect, share insights, ask questions, access the international job board, and get access to special alumni perks and discounts.
Live events, webinars and hackathons
As a student, you get discounts to all other CDI events. Whether it's a Conversation Design Festival with 1000+ people online, or the in-person Beyond Boundaries festival, you will have early access and a student rate.
Exams & certificates
CDI’s Certificates have become the gold standard for people working in conversational AI. Many enterprises require their teams to be CDI certified to ensure quality in their operations. To be awarded the certificate, you’ll have to take a multiple-choice exam based on the content in the course modules.
Reasons to get certified
Professional credibility:
A CDI certification validates your expertise and knowledge in the field of conversation design, enhancing your professional credibility and reputation
Industry recognition:
The certification is recognized within the industry, making you stand out to employers, clients, and peers as a qualified and competent professional in conversation design.
Career advancement:
With a CDI certification, you are better positioned for career growth opportunities, promotions, and higher salary prospects. It demonstrates your commitment to professional development and mastery of relevant skills.
Skill validation:
The certification process ensures that you have a comprehensive understanding of conversation design principles, techniques, and best practices, providing a benchmark for your skills.
Competitive advantage:
The certification process ensures that you have a comprehensive understanding of conversation design principles, techniques, and best practices, providing a benchmark for your skills.
Networking opportunities:
Being certified by CDI connects you to a network of professionals, experts, and organizations in the conversation design community, offering opportunities for collaboration, mentorship, and knowledge sharing
Access to resources:
Certified professionals often gain access to exclusive CDI resources, tools, and ongoing education, helping you stay updated with the latest trends, technologies, and advancements in the field.
Enhanced quality of work:
The training and knowledge gained through CDI certification enable you to create higher-quality conversations.
Conversation Designer Certificates
Reviews & testimonials
Join students from 50 countries, certified by CDI
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“I've been working as a Conversation Designer for about a year now and I wanted to learn more about training the model. So I did! Thanks Conversation Design Institute for the great course!”
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“I have been through my share of corporate educations, but this hands down one of the best. Conversation Design Institute Conversation Design is masterfully presented by Hans van Dam and provides great hands on advice on ways how to make bots speak human! ”
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