We're thrilled to launch our latest course, "Maximizing Chatbot Success: Metrics and Management," available at no cost for a limited time.
Course Overview
It's not enough to build a chatbot - it's the post-launch show that matters.
This comprehensive course focuses on the critical aspects of managing chatbots effectively, a crucial skill often overlooked by teams and designers who consider their job done after launch.
Key Learning Outcomes
- Master the art of measuring chatbot performance accurately
- Translate metrics into tangible business value
- Implement the Bot Management Framework
- Bridge the gap between launch and long-term success
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Expert Instructors
We've teamed up with the Calabrio experts who are at the forefront of contact center optimization:
- Hans van Dam, our CEO, and Magnus Geverts, VP at Calabrio kick off the course with a powerful introduction
- Ian Collins and Jay Athia from Calabrio, sharing their wealth of experience in contact center optimization
Course Format
Tailored for all conversational AI professionals, practitioners, and product owners, this course offers:
- Bot Management Framework: Discover the key cornerstones of measuring chatbot success, including automation, user experience, and cost per conversation.
- Real-World Examples: See how successful chatbot deployments have been implemented and learn from proven examples.
- Measure ROI & Business Impact: Gain a step-by-step process for analyzing the impact and measuring the ROI your chatbot provides to your business.
Why Bot Management Matters
Remember: A Conversational AI solution is only as good as the ROI it provides and the impact it creates.
Effective bot management is crucial for:
- Proving your bot's true worth beyond simple automation metrics
- Enhancing customer satisfaction
- Improving operational efficiency
- Maximizing return on AI investments
The course introduces the Bot Management Framework, focusing on three key cornerstones:
- Bot automation
- Bot experience
- Cost per conversation
Who Should Take This Course
- Conversation Designers curious about measuring chatbot success
- Automation Managers aiming for better ROI from their Conversational AI assistants
- Anyone responsible for chatbot impact - because design isn't just about what you see, it's about how it works
Getting Started
To take advantage of this limited-time offer:
- Click here to enroll now
- Create your account or log in
- Begin your journey to becoming a bot management expert
P.S. This module is free for all learners until October 2024 and takes just a few hours to complete. So, start learning today!
We can't wait to see you on CDI!
