The Conversation Design Institute Blog

Find news updates, quick-reads, and in-depth articles by some of the world's leading experts. And follow special content guides to learn to get a better understanding of the conversation designer role.

Where to start with conversation design

Are you embarking on a career in conversation design? If you want or have already decided you’d like a career in conversation design, but you’re not sure...

How to Empower yourself as an AI Trainer w/ ChatGPT

This week we hosted our 4th expert class of 2023, with Hans van Dam and guest lecturer Willem Don, AI Trainer at CDI Services. It was an insightful real-world...

Is ChatGPT a powerful tool for professional use?

So, you’ve heard about the new large language model (LLM), ChatGPT? It’s been tipped to take over humans in disciplines like content creation, customer...

The boardroom guide: Creating a successful conversation AI strategy for your business

If you’re reading this, the chances are you already know what conversation AI is and that your business can make huge gains from its use. You may have...

CDI partner with RMIT's College of Vocational Education in Australia

RMIT, Australia's leading global university of design, technology, and enterprise, has partnered with The Conversation Design Institute (CDI, The Netherlands),...

Why should Conversational UI matter to your business?

As technology continues to evolve, so does how we interact with it. The last decade has seen the rise of mobile devices and the increasing popularity of apps...

Chatbots for Insurance: A Comprehensive Guide

Chatbots for insurance come with a lot of benefits for insurance companies. The modern digitized client expects high levels of engagement and service delivery....

How does Conversational UI change how we design conversations?

As technology advances, the modern user interface (UI) has also leaped forward with the emergence of conversational UI.

Aspiring AI Trainer? Train with CDI First

The AI Trainer course by Conversation Design Institute was the course I had the biggest expectations of.